Burberry Customer Service Consultant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 25, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Customer Service Consultant in Leeds, UK. Deliver luxury experiences, manage client relationships, and drive retention through clienteling and case management.
Role & Responsibilities
- Deliver world-class luxury customer service across all channels, maintaining elevated experience standards
- Take ownership of customer cases from initial contact to resolution, providing timely updates and ensuring accurate systems documentation
- Develop and maintain comprehensive product knowledge whilst serving as a brand ambassador through styling suggestions and solution-based recommendations
- Cultivate long-term customer relationships through clienteling activities including outreach, personalised follow-up, and appointment coordination
- Manage personal client book with regular, strategic, and personalised engagement to identify growth and revenue opportunities
- Utilise empathy and intuition to anticipate customer needs and resolve service or product-related issues proactively
- Recommend aftercare services and loyalty-building initiatives based on customer lifecycle and product detail knowledge
- Maintain accurate customer profiles, contact information, and opt-in preferences whilst adhering to data protection protocols
- Capture and update customer information across systems to ensure seamless follow-up experiences
Qualifications
- Passion for delivering exceptional customer service in luxury environments
- Strong verbal and written communication skills with professional presence
- Ability to manage multiple priorities simultaneously whilst maintaining attention to detail
- Demonstrated resilience in handling challenging customer interactions
- Proactive approach with initiative-driven problem-solving capability
- Collaborative working style with strong interpersonal skills
Skills
Experience
Customer service experience in a luxury or high-end retail environment is advantageous. Prior experience in clienteling, customer retention, or multichannel service delivery is preferred.
Education
Not specified; secondary education or equivalent is standard for this level of customer-facing role.
Workplace
The role is situated in Leeds, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Customer Care Advisor», «Service Ambassador», «Client Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.