Burberry Customer Service Consultant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 9, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Customer Service Consultant role in Las Vegas, NV—deliver luxury customer experiences across digital channels with expert product knowledge and multilingual support.
Role & Responsibilities
- Deliver world-class luxury customer service through multiple channels (phone, live chat, email), taking ownership of each customer journey to resolve issues with specialist product knowledge
- Anticipate and understand customer needs using empathy and intuition, persevering to resolve service or product-related issues with accurate, appropriate, and personalized solutions
- Serve as an enthusiastic brand advocate, cultivating customer relationships and demonstrating expert product knowledge to enhance brand loyalty and actively contribute to increased sales revenue
- Contribute to the efficient operation of the customer service department by achieving contact centre service level targets and productivity goals
- Accurately complete and maintain customer records using computer-based and paper-based systems, ensuring relevant administration is distributed appropriately in line with departmental procedures
- Operate in accordance with Burberry's approved policies and processes to minimize loss and maintain brand integrity
- Support flagship store calls and internal colleague inquiries whilst managing multiple tasks and flexible shift schedules
Qualifications
- Demonstrable experience in a front-line customer service role, ideally within a contact centre environment
- Excellent verbal and written English communication skills
- Fluency in at least one additional language: French, German, Spanish, Portuguese, Russian, or Mandarin
- Genuine passion for delivering world-class customer service
- Strong problem-solving capability and ability to work collaboratively
- Organized, multitasking ability with demonstrated initiative and proactive approach
- Ability to maintain a positive attitude and work confidently in a robust, fast-paced environment
Skills
Experience
Demonstrable experience working in a front-line customer service role, ideally within a contact centre environment. Experience delivering personalized customer experiences across multiple communication channels is preferred.
Education
No specific formal education level is mandated; however, fluency in multiple languages and professional communication skills are essential.
Workplace
The role is situated in Las Vegas, Nevada, USA.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Specialist», «Luxury Client Services Representative», «Brand Experience Consultant», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.