Burberry CRM Data Analyst
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 14, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry is hiring a CRM Data Analyst in London to build data models, optimize customer segmentation, and drive insights using Databricks, Tableau, and Looker.
Role & Responsibilities
- Build, maintain, and optimize customer data models and segmentation frameworks in Databricks
- Identify customer insights and trends that inform personalization, targeting, and strategic decision-making
- Design and maintain interactive dashboards using Tableau, Looker, and Power BI, ensuring data accuracy and usability for stakeholders
- Ensure data governance and consistency across global CRM and analytics platforms
- Collaborate with cross-functional teams including Data Science to support omnichannel initiatives and clienteling tools
Qualifications
- 5+ years of experience in CRM Analytics, Data Analytics, or related roles
- Proficiency in Databricks with SQL, Python, or PySpark for data transformation and analysis
- Solid understanding of CRM principles, customer segmentation, and campaign measurement
- Experience working with customer databases, CDPs, and marketing automation systems such as Salesforce and Braze
- Proven experience creating and maintaining reports and dashboards in Tableau and Looker
- Strong analytical mindset with attention to detail and ability to interpret complex data into clear business insights
- Excellent communication skills and stakeholder management capabilities
- Passion for fashion, luxury, and customer experience
Skills
Experience
5+ years of experience in CRM Analytics, Data Analytics, or related positions, ideally within the fashion, retail, or luxury sector. The candidate should have demonstrated success translating data into actionable insights and supporting strategic business initiatives.
Education
Not specified in source material. Typically a degree in Mathematics, Statistics, Computer Science, or related quantitative discipline is preferred.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Analytics Specialist», «CRM Analytics Manager», «Data Insights Consultant», «Customer Data Strategist», «Analytics Coordinator – Customer Intelligence», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.