Burberry Client Engagement Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Burberry
A Paris-based luxury maison operating within the global fashion luxury ecosystem, affiliated with a major luxury conglomerate. The employer combines heritage craftsmanship with modern retailing and places a strategic emphasis on high-touch client relationships, omnichannel experiences and personalized service for high-net-worth clients.
Client Engagement Manager at a confidential luxury maison in Paris — lead CRM, VIP client programs and omnichannel clienteling.
Role & Responsibilities
- Define and implement the client engagement and clienteling strategy across retail, e‑commerce and CRM channels to grow lifetime value and loyalty among high-net-worth clients.
- Own CRM operations: segmentation, campaign planning, lifecycle journeys, loyalty programs and VIP outreach in close partnership with marketing and store leadership.
- Analyse client data and KPIs to identify growth pockets, measure campaign performance and provide actionable insights to merchandising and retail operations.
- Design and run bespoke client events, private appointments and trunk shows, coordinating cross-functional teams to ensure a premium guest experience.
- Train and coach store and boutique teams on clienteling best practices, CRM usage and personalised service protocols; establish quality standards and audit adherence.
- Manage external suppliers and technology partners (CRM vendors, event agencies) and oversee budgets and timelines for client programs.
- Prepare regular reporting for senior management and translate strategic priorities into operational roadmaps for the client engagement function.
Qualifications
- Proven track record (typically 5+ years) in client engagement, CRM or clienteling roles within luxury fashion, leather goods or high-end retail, with at least 2 years in a supervisory or manager capacity.
- Strong commercial acumen with demonstrable experience driving revenue through client programs and personalised selling initiatives.
- Excellent interpersonal and stakeholder management skills; experience working with boutiques, ecommerce, marketing and service operations.
- Proficiency in data-driven decision making; ability to interpret CRM metrics and convert insights into executable actions.
- Fluency in English; French strongly preferred given the Paris-based remit.
- Availability to travel regionally and to attend client events outside standard retail hours.
Skills
Experience
Typically 5+ years of experience in client engagement, CRM, or clienteling within luxury fashion or high-end retail, including at least 2 years managing teams or cross-functional programs.
Education
Bachelor's degree in Marketing, Business, Luxury Management or a related field, or equivalent professional experience.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
The workplace combines exacting standards of craftsmanship and client service with a commercial, data-informed approach to growth. Teams are collaborative and cross-disciplinary, valuing discretion, client-first thinking and a commitment to delivering exceptional, personalised experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «CRM Manager», «Clienteling Manager», «Customer Engagement Manager», «VIP Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.