Burberry Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Role & Responsibilities

• Meet and strive to exceed individual and store sales goals while executing retail-led growth strategies, leveraging the franchise, pursuing operational excellence and developing all department categories.
• Deliver the Burberry Experience in every interaction, develop new customers and maintain relationships with existing clients.
• Follow training guidelines and standards to reflect Burberry's luxury brand standards and image.
• Meet individual sales goals while demonstrating Burberry Behaviours.
• Provide excellent customer service and selling skills, with motivation to succeed.
• Demonstrate superior interpersonal and communication abilities.
• Build customer loyalty through active client development and follow-through.
• Maintain an up-to-date, detailed client book.
• Complete Cultivate activities, including courtesy and relationship emails, inviting customers back to shop, reactivation and capture compliance.
• Follow company policies and procedures and use visual techniques to maintain visual standards in accordance with Burberry guidelines.
• Maintain the selling floor by understanding and executing monthly floor sets; putting items back or hanging them as work progresses; replenishing merchandise after sales; folding and placing merchandise on the correct hanger with tissue paper; and placing tickets inside items out of customers' sight.
• At the start of each shift or day, arrive ready on the selling floor and ensure it is prepared for customers; at the end, replenish and prepare it for the next day.
• Remain active and busy on the selling floor throughout the day.
• Put items back or hang them as work progresses and replenish merchandise after sales.
• Clean and maintain fitting rooms.
• Assist with markdowns and the twice-yearly inventory process.
• Participate in and achieve pre-sale goals, and take part in store contests.
• Help maintain an organized stockroom and ensure all pulled stock is put away in an orderly manner.

Qualifications

• Willingness to work in and promote a team-oriented environment.
• Excellent interpersonal skills for clear, effective communication with management and staff.
• Consistently demonstrate a positive attitude and take responsibility for personal actions.
• Results-driven and adaptable to change.
• Relevant interest in fashion or design.
• Advanced knowledge of POS and store systems.
• At least 1 year of sales experience, preferably in luxury retail.
• Proven experience driving sales and meeting sales targets.
• Excellent customer service standards.
• Strong clienteling background.

Skills

Experience

At least 1 year in sales, preferably in a luxury retail environment; proven experience driving sales and meeting sales targets.

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.