- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- $20–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 20, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Client Advisor builds relationships with new and existing Burberry clients, delivering personalised luxury service and driving commercial results through expert product knowledge, styling and client engagement. The role contributes to store operations, sales performance and client retention; expected base salary is CAD 20.00–22.00 per hour at commencement, determined individually.
Role & Responsibilities
- Meet and exceed individual and store sales targets and other commercial KPIs.
- Inspire clients through brand storytelling and passion, creating desire for Burberry with every interaction.
- Deliver luxury service, demonstrating product, fashion and styling knowledge.
- Follow the client journey to elevate the in-store experience: make a strong first impression, discover client needs, advise on products and styling, close the sale and maintain the relationship.
- Efficiently follow up with clients and deliver after-sales service.
- Contribute to daily store operations by maintaining luxury standards across front and back of house; support product presentation and replenishment, inventory management, markdowns and stockroom maintenance as needed.
- Follow company policies, guidelines and procedures, using visual techniques to maintain standards in line with Burberry guidelines.
- Foster teamwork and a positive working climate.
- Build meaningful relationships with clients.
- Work by appointment to provide personalised service, build client relationships, promote loyalty and encourage incremental purchases.
- Acquire new luxury clients and grow individual and store client books with a commercial mindset.
- Drive client retention and spend through regular contact and appropriate follow-up on sales and client requests.
Qualifications
- Proven track record of delivering sales and exceeding targets.
- Previous clienteling experience.
- Strong interest in fashion, art and culture.
- Strong product knowledge and a good understanding of store retail operations.
- Understanding of competitor products.
- Experience working as part of a team.
- Fluency in the local language; English proficiency is desirable.
- Knowledge of other languages is desirable.
- Demonstrates confidence, curiosity, conviction and care.
- Enjoys working as part of a team.
- Energetic, proactive and self-motivated.
- Detail-oriented and creative, with a passion for selling.
- Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Results-driven, with a commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Skills
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 22 per hour.
Benefits
The total compensation package may include commission earnings, discretionary bonuses, short- and long-term incentive packages, and company-sponsored benefit programs, depending on the position.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Luxury Sales Advisor», «Fashion Sales Associate», «Client Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.