Burberry Client Advisor
- Location
- Sydney New South Wales Australia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Client Advisor builds relationships with Burberry's new and existing clients, delivering personalised and elevated luxury service experiences with strong commercial outcomes. Reporting to store management, the role requires exceptional expertise in styling and selling, combined with a passion for fashion and luxury products. The Client Advisor inspires clients through storytelling and product knowledge while maintaining high standards of service excellence and capturing, developing, and retaining a loyal clientele.
Role & Responsibilities
- Meet and exceed individual and store sales targets and key performance indicators including appointments, units per transaction, average transaction value, and average unit retail
- Deliver luxury service experiences through storytelling and brand passion, inspiring desire for Burberry products with every client interaction
- Execute the full client journey in-store: create excellent first impressions, discover client needs, provide styling and product expertise, and close sales while maintaining long-term relationships
- Work by appointment to provide personalised service and build meaningful client relationships that promote loyalty and drive incremental purchases
- Capture and convert new luxury clients to grow the individual and store client book with a commercial mindset
- Drive client retention through regular contact, appropriate follow-up on sales and service requests, and proactive engagement
- Support daily store operations including visual standards maintenance, inventory management, product replenishment, markdown administration, and stockroom organisation
- Maintain visual merchandising standards according to Burberry guidelines using appropriate techniques and attention to detail
- Deliver efficient after-sales service and follow-up to clients
- Foster teamwork and contribute to a positive work environment aligned with company policies and procedures
Qualifications
- Proven track record of delivering sales and exceeding commercial targets
- Previous experience in clientelling or relationship-based luxury retail
- Strong product knowledge and comprehensive understanding of retail store operations
- Knowledge of competitor products and market positioning
- Fluency in local language; English proficiency is desirable
- Confidence, curiosity, conviction, and care in client interactions
- Energetic, proactive, and self-motivated approach to work
- Detail-oriented with a passion for selling and creative problem-solving
- Assertive communication and impeccable presentation skills when engaging clients and colleagues at all levels
- Flexible, collaborative, and adaptable working style
- Results-driven with a strong commercial mindset
Skills
Experience
Previous experience in clientelling or luxury retail sales is required. A demonstrated track record of meeting and exceeding sales targets is essential. Experience working effectively as part of a team in retail or customer-facing environments is necessary.
Education
No specific formal educational qualification is stated; however, strong communication skills and fashion acumen are required.
Workplace
The successful candidate will be located in Sydney, New South Wales, Australia.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Consultant», «Brand Ambassador», «Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.