Burberry Client Advisor
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 4, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Client Advisor in Sydney, Australia – luxury retail sales role building client relationships and driving commercial success in a prestigious fashion environment.
Role & Responsibilities
- Meet and exceed individual and store sales KPIs, including appointments, units per transaction, average transaction value, and average unit retail
- Inspire clients through storytelling and authentic passion for the Burberry brand, creating desire and emotional connection with every interaction
- Deliver luxury-caliber service, demonstrating deep knowledge and expertise in product, fashion, styling, and market positioning
- Execute the Client Journey framework to elevate the in-store experience: create exceptional first impressions, discover client preferences, establish styling authority, and close sales to maintain long-term relationships
- Efficiently manage post-sale follow-up and after-sales services to sustain client satisfaction and loyalty
- Contribute to daily store operations while maintaining high luxury standards in both front-of-house and back-of-house areas, including product replenishment, inventory management, markdown coordination, and stockroom maintenance
- Maintain visual standards and luxury presentation in accordance with Burberry guidelines and company policies
- Foster team collaboration and cultivate a positive, supportive work environment
- Build and nurture meaningful client relationships through appointment-based personalised service delivery
- Strategically capture new luxury clients to expand both personal and store client databases with a commercial mindset
- Drive client retention through regular contact, timely follow-up, and responsiveness to client requests
Qualifications
- Proven track record of delivering sales and consistently exceeding targets
- Previous experience in clientelling or luxury retail client management
- Strong product knowledge with good understanding of store retail operations
- Knowledge of competitor products and market positioning
- Fluency in the local language; English proficiency is desirable
- Demonstrates Burberry's core values: Confidence, Curiosity, Conviction, and Care
- Enjoys collaborative teamwork and thrives in team environments
Skills
Experience
Previous experience in clientelling and luxury retail sales environments; demonstrated success in building client relationships and driving sales performance in a premium retail setting.
Education
Secondary education minimum; relevant fashion, retail management, or hospitality qualifications are advantageous.
Workplace
The successful candidate will be located in Sydney, New South Wales, Australia.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.