- Location
- Short Hills New Jersey USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $27–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Client Advisor builds relationships with new and existing Burberry clients, delivering personalised luxury service and driving commercial results through product, fashion and styling expertise. The role spans sales, after-sales care, clienteling, appointment-based service and daily store operations. Expected base salary is $27–$28 per hour at employment commencement; total compensation may also include commission, discretionary bonuses, short- and long-term incentives, and company-sponsored benefits. The position is at-will.
Role & Responsibilities
- Meet and exceed individual and store sales targets and other commercial KPIs.
- Inspire clients through brand storytelling and passion, creating desire for Burberry with each interaction.
- Deliver luxury service with expertise in product, fashion and styling.
- Guide clients through the in-store journey, making a strong first impression, discovering their needs, advising on product and styling, closing sales and maintaining relationships.
- Follow up efficiently and provide after-sales service.
- Support daily store operations and maintain luxury standards across the front and back of house, including product replenishment, inventory management, markdowns and stockroom upkeep as required.
- Follow company policies, guidelines and procedures, and use visual techniques to maintain standards in line with Burberry guidelines.
- Foster teamwork and a positive work climate.
- Build meaningful client relationships.
- Serve clients by appointment, providing personalised service that builds loyalty and incremental purchases.
- Acquire new luxury clients and grow individual and store client books with a commercial mindset.
- Drive client retention and spend through regular contact and appropriate follow-up on sales and client requests.
Qualifications
- Proven track record of delivering sales and exceeding targets.
- Previous clienteling experience.
- Strong interest in fashion, art and culture.
- Strong product knowledge and a good understanding of store retail operations.
- Understanding of competitor products.
- Experience working as part of a team.
- Fluency in the local language; English proficiency is desirable.
- Knowledge of other languages is desirable.
- Demonstrates confidence, curiosity, conviction and care.
- Enjoys working as part of a team.
- Energetic, proactive and self-motivated.
- Detail-oriented and creative, with a passion for selling.
- Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Results-driven with a commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Skills
Workplace
This position is based in Short Hills, New Jersey, USA, within easy reach of New York City.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 27 to USD 28 per hour.
Benefits
The total compensation package may include commission earnings, discretionary bonuses, short- and long-term incentive packages, and company-sponsored benefit programs.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Luxury Sales Advisor», «Fashion Sales Associate», «Client Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.