Burberry Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

The Client Advisor builds relationships with new and existing Burberry clients, delivering personalised luxury service and driving commercial results through expert styling, sales and client engagement. The role also supports daily store operations, client retention and new client acquisition.

Role & Responsibilities

• Meet and exceed individual and store sales targets and other commercial KPIs.
• Inspire clients through brand storytelling and passion, creating desire for and affinity with Burberry at every interaction.
• Deliver luxury service, demonstrating expertise in products, fashion and styling.
• Guide clients through the store journey: make a strong first impression, discover their needs, provide product and styling expertise, close the sale and maintain the relationship.
• Follow up efficiently and provide after-sales services.
• Contribute to daily store operations and maintain luxury standards across front and back of house, including product presentation and replenishment, inventory support, markdowns and stockroom upkeep as required.
• Follow company policies, guidelines and procedures, using visual techniques to maintain standards in line with Burberry guidelines.
• Foster teamwork and a positive working environment.
• Build meaningful relationships with clients.
• Work by appointment to provide personalised service, strengthen client relationships, promote loyalty and encourage incremental purchases.
• Acquire new luxury clients and grow individual and store client books with a commercial mindset.
• Drive client retention and spend by maintaining regular contact and following up appropriately on sales and client requests.

Qualifications

• A proven track record of delivering sales and exceeding targets.
• Previous clienteling experience.
• A strong interest in fashion, art and culture.
• Strong product knowledge and a good understanding of store retail operations.
• Understanding of competitor products.
• Experience working as part of a team.
• Fluency in the local language; English proficiency is desirable.
• Knowledge of other languages is desirable.
• Confidence, curiosity, conviction and care.
• Enjoyment of working as part of a team.
• Energetic, proactive and self-motivated approach.
• Detail-oriented and creative, with a passion for selling.
• Assertiveness, impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
• Results-driven approach and commercial mindset.
• Flexible, collaborative and adaptable approach to work.

Skills

Workplace

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.