Burberry Client Advisor

Location
Seniority Mid-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 8, 2026
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Burberry — Client Advisor in Rome. Deliver personalised luxury service, build client relationships and achieve sales targets.

Overview

Burberry is a British luxury fashion house and listed company renowned for its iconic trench coats and distinctive check. As a global luxury brand, Burberry combines traditional craftsmanship with contemporary creativity and places emphasis on sustainable practices, brand storytelling and premium customer experiences.

Role & Responsibilities

  • Achieve and exceed individual and store sales KPIs through proactive, appointment-based selling and exceptional client service.
  • Deliver a personalised, elevated luxury experience by following the Client Journey: create a strong first impression, discover client needs, provide product and styling expertise, close the sale and maintain long-term relationships.
  • Build and grow the store client book by identifying and capturing new luxury clients and driving retention with regular follow-up and after-sales service.
  • Demonstrate deep product knowledge and styling ability to inspire desire and convey the brand story in every client interaction.
  • Support daily store operations including stockroom maintenance, inventory and replenishment, markdowns and visual standards according to Burberry guidelines.
  • Use visual merchandising techniques to maintain luxury presentation; adhere to company policies, guidelines and loss-prevention procedures.
  • Foster teamwork and a positive working climate; contribute to a collaborative, service-driven store environment.

Qualifications

  • Proven track record of meeting and exceeding sales targets in luxury or premium retail.
  • Previous clientelling experience and demonstrable ability to build long-term client relationships.
  • Strong interest in fashion, art and culture with solid product knowledge and a commercial mindset.
  • Practical understanding of store retail operations and competitor landscape.
  • Excellent presentation and communication skills; confident, proactive and detail-oriented.
  • Fluency in Italian required; proficiency in English preferred.

Skills

Clienteling Luxury retail sales Product styling and fashion advisory Appointment-based selling After-sales service and client follow-up Inventory and stockroom operations Visual merchandising (Burberry brand standards) Sales KPI attainment and commercial focus

Experience

Previous experience in luxury or premium retail with a proven record of sales performance and clienteling; demonstrable experience working as part of a store team and supporting retail operations.

Education

Secondary school diploma or equivalent; vocational training or certifications in retail, fashion or luxury sales are advantageous.

Workplace

The role is situated in Rome, Lazio, Italy. There are currently 64 open positions in Rome on Cerulean. Within Lazio, Cerulean currently features 70 open roles. Across Italy, Cerulean lists 1.387 open roles — 24 of them newly added.

Culture

Burberry promotes a creative, values-driven workplace that blends British heritage with modern innovation. The brand encourages collaboration, professional development and sustainable practices while maintaining a high standard of luxury service across its retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Luxury Sales Consultant», «Retail Client Specialist», «Client Engagement Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.