- Location
- Philadelphia Pennsylvania USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Client Advisor builds lasting client relationships and delivers personalised luxury service while achieving individual and store commercial KPIs. The role supports daily store operations and drives client acquisition, loyalty and retention through appointments, follow-up and after-sales service.
Role & Responsibilities
- Build relationships with new and existing clients, delivering personalised, elevated experiences that support commercial success.
- Meet and exceed individual and store sales targets and other commercial KPIs.
- Use brand storytelling and passion for Burberry to inspire clients and build desire for the brand through every interaction.
- Deliver luxury service and demonstrate product, fashion and styling expertise.
- Guide clients through the in-store journey: make a strong first impression, discover client needs, provide product and styling advice, close sales and maintain relationships.
- Follow up efficiently and provide after-sales service.
- Support daily store operations and maintain luxury standards across front and back of house, including product presentation and replenishment, inventory management, markdowns and stockroom maintenance as required.
- Follow company policies, guidelines and procedures, using visual techniques to maintain standards in line with Burberry guidelines.
- Foster teamwork and a positive working climate.
- Build meaningful client relationships and provide personalised service by appointment to encourage loyalty and incremental purchases.
- Acquire new luxury clients and grow individual and store client books with a commercial mindset.
- Drive client retention and spend by contacting clients regularly and following up appropriately on sales and client requests.
Qualifications
- Proven track record of delivering sales and exceeding targets.
- Previous clienteling experience.
- Strong interest in fashion, art and culture.
- Strong product knowledge and a good understanding of store retail operations.
- Understanding of competitor products.
- Experience working as part of a team.
- Fluency in the local language; English proficiency is desirable.
- Knowledge of other languages is desirable.
- Demonstrates confidence, curiosity, conviction and care.
- Enjoys working as part of a team.
- Energetic, proactive and self-motivated.
- Detail-oriented and creative, with a passion for selling.
- Assertive, with impeccable presentation and communication skills when engaging with clients and colleagues at all levels.
- Results-driven, with a commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Skills
Experience
Previous clienteling experience; experience working as part of a team.
Workplace
The role is situated in Philadelphia, Pennsylvania, USA.
Explore jobs in the USA.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Luxury Sales Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.