Burberry Client Advisor

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Location
ParisÎle-de-FranceFrance
Seniority
Junior
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 15, 2026

About Burberry

A leading luxury fashion house operating within a global luxury group, the employer crafts and retails haute couture, ready-to-wear and leather goods through a network of flagship boutiques and selective wholesale partners. The maison is renowned for artisanal craftsmanship, meticulous product knowledge and a client-centric retail model that emphasises long-term relationship building.

Leading luxury fashion house — Paris: Client Advisor role delivering high-touch sales, clienteling and boutique service.

Role & Responsibilities

  • Deliver impeccable, high-touch service to individual clients and walk-in customers, consistently reflecting maison standards of presentation and hospitality.
  • Achieve and exceed personal and boutique sales KPIs through proactive clienteling, follow-up, appointment management and conversion of leads.
  • Develop and maintain in-depth product knowledge across relevant categories (e.g., leather goods, apparel, accessories) to advise clients and personalise recommendations.
  • Manage CRM records: log client interactions, preferences and purchase history; execute targeted outreach and after-sales follow-up.
  • Support boutique merchandising and visual standards, including product replenishment, stock rotation and window/display upkeep as directed.
  • Process transactions accurately, handle cash and payment reconciliation, and ensure compliance with company procedures for returns and repairs.
  • Coordinate with boutique management and cross-border teams on client requests, special orders and shipping or repair logistics.
  • Represent the brand professionally at client events, private appointments and during special selling initiatives.

Qualifications

  • Exceptional interpersonal skills with a natural aptitude for relationship-building and luxury service.
  • Proven ability to meet or exceed sales targets and manage a sales pipeline through proactive prospecting and follow-up.
  • Impeccable personal presentation and familiarity with luxury retail etiquette.
  • Flexible availability including evenings, weekends and peak retail periods; reliable punctuality and attendance.
  • Comfort with digital clienteling tools and basic retail administration (appointment booking, POS transactions).

Skills

Clienteling Luxury selling techniques CRM (e.g., Salesforce) Point-of-sale systems (Oracle MICROS, Lightspeed or equivalent) iPad / mobile clienteling apps Microsoft Office (Excel, Outlook) Visual merchandising basics Cash handling and reconciliation

Experience

Typically 1–3 years of client-facing experience in luxury retail, boutique, or premium hospitality environments, with a demonstrable track record of achieving sales objectives and cultivating repeat clients.

Education

Secondary education required; bachelor's degree in business, fashion, hospitality or a related discipline preferred but not mandatory.

Workplace

This position is based in Paris, Île-de-France, France.

Culture

The maison fosters a professional, service-driven boutique culture where discretion, craftsmanship and client relationships are paramount. Teams operate collaboratively with a strong emphasis on mentorship, product education and progression opportunities within the wider luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Sales Consultant», «Client Relations Advisor», «Personal Shopping Advisor», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.