Burberry Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Role & Responsibilities

• Consistently achieve and exceed individual and store sales targets and other core commercial KPIs.
• Share Burberry’s story, inspire clients and build affinity for the brand and its collections through exceptional luxury service.
• Use product, styling and fashion-trend expertise to tailor recommendations to clients’ tastes and requirements.
• Manage the full client journey, from creating a welcoming first impression and identifying client needs through product presentation, closing sales and fostering long-term relationships.
• Provide high-quality after-sales support, including follow-ups and personalised communication.
• Support daily store operations across customer-facing and back-of-house areas to uphold luxury standards.
• Assist with product replenishment, maintain inventory accuracy, manage markdowns and keep the stockroom organised and efficient.
• Follow Burberry policies, procedures and visual merchandising guidelines.
• Collaborate with colleagues to foster a supportive, positive and team-oriented workplace.
• Develop personalised client relationships to strengthen long-term loyalty and engagement.
• Provide appointment-based personalised shopping experiences that deepen client relationships and create incremental sales opportunities.
• Acquire new luxury clients through networking and clienteling strategies with a clear commercial focus.
• Drive client retention through regular, meaningful contact and timely responses to sales follow-ups and specific client requests.

Qualifications

• Proven record of consistently achieving and exceeding sales targets in luxury retail.
• Experience in clienteling and building a loyal client book through strong relationship management.
• Strong passion for fashion, art and culture, with a deep appreciation of luxury retail dynamics.
• Extensive knowledge of Burberry collections and competitor offerings to position Burberry effectively in the market.
• Experience collaborating in a team-focused environment and contributing positively to shared goals.
• Fluency in the local language is essential; proficiency in English is highly desirable for engaging with an international clientele.
• Additional language skills are an asset.

Skills

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.