Burberry Client Advisor
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 11, 2026
About Burberry
Burberry is a globally recognised British luxury fashion house known for its iconic trench coat, commitment to craft and contemporary reinterpretation of heritage. The brand combines creativity with digital innovation and has increasingly emphasised sustainability and community engagement as part of its employee value proposition.
Burberry seeks a Client Advisor in Miami, FL to deliver personalised luxury service, build client relationships and achieve sales targets.
Role & Responsibilities
- Build and sustain meaningful, long‑term relationships with new and existing clients through personalised service and appointment‑based selling.
- Meet and exceed individual and store sales KPIs (appointments, UPT, ATV, AUR) through storytelling, styling and commercial closing techniques.
- Deliver an elevated luxury experience: create excellent first impressions, discover client needs, provide product and styling expertise, and ensure appropriate after‑sales follow‑up.
- Capture new high‑value clients to grow the client book and execute retention activities (regular contact, tailored offers, follow‑up on requests).
- Contribute to daily store operations: maintain luxury visual standards, assist with inventory management, stockroom maintenance, markdowns and replenishment.
- Adhere to company policies and brand visual guidelines while fostering a collaborative, positive team environment.
Qualifications
- Proven track record of delivering sales and consistently exceeding targets in a luxury or premium retail environment.
- Demonstrable clientelling experience with appointment management and client acquisition.
- Strong product knowledge, sense of fashion and styling capability; awareness of competitor landscape.
- Impeccable presentation and communication skills; confident, energetic and client‑centric demeanour.
- Commercial mindset with results‑driven approach and meticulous attention to detail.
- Flexible, collaborative and adaptable to changing priorities and store needs.
Skills
Experience
Proven background in luxury retail with prior clientelling experience and a demonstrable sales record; 2+ years in a similar client advisor or retail sales role is preferred.
Education
High school diploma or equivalent; tertiary qualification in fashion, retail, business or a related discipline is desirable.
Workplace
This position is based in Miami, Florida, USA.
Culture
The Burberry workplace combines a respect for British heritage with a forward‑looking creative spirit. Employees are encouraged to be imaginative and collaborative, with an emphasis on inclusivity, sustainability and delivering refined customer experiences across digital and physical touchpoints.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Clienteling Specialist», «Luxury Sales Consultant», «Personal Shopping Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.