Burberry Client Advisor

Location
Seniority Entry-Level
Posted ✦ Today
Apply ⟼

Burberry Client Advisor in Mexico City — deliver luxury client service and achieve sales targets for Burberry in México D.F.

Overview

Burberry is a British luxury fashion house renowned for its heritage trench coats, leather goods and distinctive British aesthetic. As an employer, Burberry blends craftsmanship and innovation, maintaining a strong focus on brand storytelling, client experience and international retail excellence across flagship stores and concessions.

Role & Responsibilities

  • Deliver exceptional, personalised service to clientele, cultivating long-term relationships and maximising client retention through proactive clienteling.
  • Achieve and exceed individual sales targets and KPIs through consultative selling, upselling and cross-selling of product categories.
  • Maintain boutique standards for visual merchandising, product presentation and brand guidelines ensuring the store environment reflects Burberry’s positioning.
  • Operate POS and complete transactions accurately, including cash handling, card payments, returns and store reporting.
  • Manage stockroom procedures: receiving, replenishment, inventory control and loss-prevention practices.
  • Actively support CRM activities: updating client records, booking appointments, following-up on leads and executing outreach campaigns.
  • Participate in training, product briefings and team meetings; contribute to local market intelligence and competitive insight.

Qualifications

  • Proven track record in luxury or premium retail sales, with demonstrable achievement against sales targets.
  • Strong interpersonal and communication skills with the ability to build rapport quickly and advise high-net-worth clients.
  • Excellent presentation and grooming standards, aligned with luxury brand expectations.
  • Authorization to work in Mexico and flexibility to work retail hours, including evenings, weekends and public holidays.
  • Professional attitude, discretion and adherence to brand confidentiality and client privacy.

Skills

Clienteling Consultative selling Visual merchandising Point of Sale (POS) operations Inventory management and stock control CRM usage and client database management Cross-selling and upselling techniques Loss-prevention awareness B2C relationship management

Experience

Typically 1–3 years of experience in luxury or premium retail sales, with a demonstrated ability to meet sales targets and deliver high-touch client service.

Education

High school diploma or equivalent; tertiary education in fashion, retail, business or a related discipline is advantageous but not mandatory.

Workplace

This position is based in Mexico City, Ciudad de México, Mexico. Cerulean lists 97 open roles in Mexico City, including 4 posted recently. The broader Ciudad de México area accounts for 105 active listings on Cerulean, 4 of which are new. In Mexico as a whole, Cerulean currently features 174 open positions, with 5 posted this week.

Culture

Burberry’s workplace culture balances deep respect for heritage with a forward-looking, digitally enabled approach to luxury retail. The brand emphasises collaborative teamwork, continuous learning and a client-first mentality across its global store network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.