Burberry Client Advisor

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Burberry Client Advisor — Mexico City. Deliver personalised luxury service, build client relationships and achieve sales targets in Burberry's Mexico City store.

Overview

Burberry is a globally recognised British luxury fashion house known for its heritage outerwear and contemporary approach to design. The brand emphasises creativity, craftsmanship and digital innovation while promoting sustainability and community initiatives across its global retail network.

Role & Responsibilities

  • Deliver a personalised, elevated luxury service through storytelling, product knowledge and styling to inspire client desire for Burberry products.
  • Meet and exceed individual and store commercial KPIs, including appointments, UPT, ATV and AUR.
  • Build and maintain strong client relationships through appointment selling, proactive follow-up and after-sales service to drive retention and repeat purchases.
  • Actively acquire new luxury clients and grow the store client book with a commercially focused approach.
  • Support daily store operations and maintain luxury presentation standards in front and back of house, including stockroom upkeep, replenishment and markdown processes.
  • Adhere to company policies and visual merchandising guidelines to uphold brand standards.
  • Collaborate with the store team to foster a positive working climate and contribute to team targets.

Qualifications

  • Proven track record of achieving sales targets in a luxury or premium retail environment.
  • Demonstrable experience in clientelling and appointment-based selling.
  • Strong product knowledge, styling ability and understanding of fashion and competitor landscape.
  • Excellent presentation and communication skills; confident when engaging with clients and colleagues at all levels.
  • Fluency in the local language (Spanish). English proficiency is desirable; additional languages are an advantage.
  • Energetic, proactive, detail-oriented and commercially driven with a collaborative attitude.

Skills

Clientelling Appointment selling Luxury sales Styling and fashion advisory Visual merchandising Inventory management and stockroom maintenance After-sales service and client follow-up

Experience

Several years of direct retail sales experience in luxury or premium brands with a proven history of client acquisition, retention and meeting store KPIs; solid experience working as part of a retail team.

Education

High school diploma or equivalent; vocational training or formal education in fashion, retail or luxury retail operations is desirable.

Workplace

This position is based in Mexico City, Ciudad de México, Mexico. Cerulean lists 95 open roles in Mexico City, including 1 posted recently. The broader Ciudad de México area accounts for 103 active listings on Cerulean, 1 of which are new. In Mexico as a whole, Cerulean currently features 172 open positions, with 2 posted this week.

Culture

Burberry combines a strong heritage with a modern, creative ethos; the workplace values craftsmanship, collaboration and innovation. The brand fosters an inclusive environment that encourages personal development and a commitment to sustainable luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.