Burberry Client Advisor
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 14, 2026
About Burberry
A leading luxury maison within an international luxury group, the employer operates flagship boutiques and selective retail points worldwide. The brand emphasises artisanal quality, refined client service and a heritage-driven product offer, and recruits talent experienced in high-touch retail and clienteling.
Confidential luxury maison — London: Client Advisor role delivering personalised client service and driving sales in a flagship boutique.
Role & Responsibilities
- Deliver exceptional, personalised service to a discerning clientele, building long-term relationships and fostering loyalty.
- Achieve and exceed individual and store sales targets through proactive client prospecting, personalised styling and upselling.
- Maintain expert product knowledge across categories and communicate brand heritage and craftsmanship with confidence.
- Manage day-to-day sales transactions, accurate cash handling and POS operations while ensuring data integrity in the CRM.
- Execute clienteling activities: follow-ups, appointment management, after-sales service and VIP event support.
- Support boutique visual standards and merchandising resets to reflect seasonal campaigns and the maison’s aesthetic.
- Assist with stock reception, inventory control and replenishment to ensure boutique availability and presentation.
Qualifications
- Minimum 2 years of client-facing retail experience, preferably within luxury fashion, leather goods or haute couture.
- Proven track record of meeting sales targets and developing repeat clientele.
- Impeccable personal presentation and strong interpersonal skills suited to a high-net-worth customer base.
- Flexible availability including weekends and evenings; ability to travel for client appointments or events when required.
- Legal right to work in the role’s country of employment.
Skills
Experience
Typically 2+ years of hands-on retail experience in luxury or premium brands with demonstrable sales performance and client development experience.
Education
High school diploma or equivalent; vocational training or tertiary studies in retail, fashion, business or hospitality is advantageous.
Workplace
The successful candidate will be located in London, England, UK.
Culture
The maison cultivates a culture of meticulous craftsmanship, refined client service and collaborative excellence. Teams operate with a strong service ethic and high presentation standards, balancing commercial objectives with attention to heritage and product integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Retail Sales Advisor», «Personal Shopping Advisor», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.