Burberry Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

The Client Advisor builds relationships with new and existing clients, delivering a personalised luxury experience and commercial results through expert service, styling and sales. The role also supports store operations and clienteling, including appointments, client acquisition and retention.

Role & Responsibilities

• Meet and exceed individual and store sales targets and other commercial KPIs.
• Inspire clients through brand storytelling and passion, creating desire for Burberry through every interaction.
• Deliver luxury service, demonstrating expertise in products, fashion and styling.
• Guide clients through the customer journey: make a strong first impression, understand their needs, provide product and styling expertise, close sales and maintain relationships.
• Efficiently follow up with clients and deliver after-sales service.
• Support daily store operations and maintain luxury standards across the front and back of house, including product replenishment, inventory management, markdowns and stockroom maintenance as required.
• Follow company policies, guidelines and procedures, and maintain visual standards in line with Burberry guidelines.
• Foster teamwork and a positive work environment.
• Build meaningful relationships with clients.
• Conduct appointments to provide personalised service, build client relationships, encourage loyalty and generate incremental purchases.
• Acquire new luxury clients to grow individual and store client books with a commercial mindset.
• Drive client retention and spend by maintaining regular contact and following up appropriately on sales and client requests.

Qualifications

• Proven track record of delivering sales and exceeding targets.
• Previous clienteling experience.
• Strong interest in fashion, art and culture.
• Strong product knowledge and a good understanding of store retail operations.
• Understanding of competitor products.
• Experience working as part of a team.
• Fluency in the local language; English proficiency is desirable.
• Knowledge of other languages is desirable.
• Demonstrates confidence, curiosity, conviction and care.
• Enjoys working as part of a team.
• Energetic, proactive and self-motivated.
• Detail-oriented and creative, with a passion for selling.
• Assertive, with impeccable presentation and communication skills when engaging with clients and colleagues at all levels.
• Results-driven with a commercial mindset.
• Flexible, collaborative and adaptable approach to work.

Skills

Experience

Previous clienteling experience; experience working as part of a team.

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.