Burberry Client Advisor
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 30, 2026
About Burberry
Burberry is an iconic British luxury fashion house renowned for its heritage craftsmanship, signature outerwear and contemporary approach to British design. The brand combines strong creative direction with an increasing focus on sustainability and digital innovation, positioning itself as a global leader in luxury fashion.
Burberry is hiring a Client Advisor in Las Vegas, NV — deliver personalised luxury service, book appointments and exceed sales targets for Burberry at The Forum Shops.
Role & Responsibilities
- Deliver personalised, elevated service to new and existing clients to drive sales, client retention and lifetime value.
- Achieve and exceed individual and store commercial KPIs, including appointments, units per transaction (UPT), average transaction value (ATV) and average unit retail (AUR).
- Use storytelling and expert product knowledge to inspire clients and create desire for Burberry collections.
- Manage the full client journey—first impression, discovery, product and styling advice, closing the sale and after-sales follow-up.
- Book and manage client appointments to provide tailored one-to-one experiences and cultivate long-term relationships.
- Proactively acquire new luxury clients to expand the store client book and convert opportunities into incremental purchases.
- Support daily store operations: maintain luxury retail standards front and back of house, assist with replenishment, inventory tasks, markdowns and stockroom upkeep when required.
- Adhere to brand policies and visual standards, applying in-store merchandising techniques according to Burberry guidelines.
- Collaborate with colleagues to foster teamwork and a positive service-focused environment.
Qualifications
- Proven track record of meeting and exceeding sales targets in a luxury or premium retail environment.
- Previous experience in clientelling and appointment-based selling.
- Strong knowledge of fashion, product ranges and styling principles; understanding of competitor landscape.
- Impeccable personal presentation with confident, persuasive communication skills.
- Energetic, proactive, detail-oriented and commercially focused with a client-first attitude.
- Ability to work collaboratively and adapt flexibly to store needs and schedules.
Skills
Experience
Demonstrable retail sales experience, typically 2+ years in luxury or premium retail with hands-on clientelling responsibilities and a measurable history of achieving sales KPIs.
Education
High school diploma or equivalent required; tertiary qualification in fashion, retail, business or a related discipline preferred.
Workplace
This position is based in Las Vegas, Nevada, USA.
Culture
Burberry blends a strong design heritage with a progressive, purpose-driven culture that values creativity, diversity and sustainability. Employees are expected to deliver refined, client-centric service while contributing to a collaborative, fast-paced retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Advisor», «Retail Sales Consultant», «Client Relations Advisor», «Personal Shopping Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.