- Location
- Kuala Lumpur Kuala Lumpur Malaysia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 11, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Client Advisor builds relationships with new and existing Burberry clients, delivering personalised luxury service and driving commercial results through product expertise, styling and clienteling. The role supports store operations and client retention, with success measured by sales KPIs, service targets, new client acquisition and monthly appointments.
Role & Responsibilities
- Meet and exceed individual and store sales targets and other commercial KPIs.
- Use brand storytelling and passion for Burberry to inspire clients and build desire for the brand through each interaction.
- Deliver luxury service, demonstrating expertise in products, fashion and styling.
- Guide clients through the store journey: create a strong first impression, understand their needs, provide product and styling expertise, close sales and maintain relationships.
- Follow up efficiently and provide after-sales service.
- Support daily store operations and maintain luxury standards in front and back of house, including product availability and replenishment, inventory management, markdowns and stockroom upkeep as required.
- Follow company policies, guidelines and procedures, and use visual techniques to maintain standards in line with Burberry guidelines.
- Foster teamwork and a positive working environment.
- Build meaningful client relationships and provide personalised service by appointment to encourage loyalty and incremental purchases.
- Acquire new luxury clients and grow individual and store client books with a commercial mindset.
- Drive client retention and sales volume by maintaining regular contact and following up appropriately on purchases and client requests.
Qualifications
- Proven track record of delivering sales and exceeding targets.
- Previous clienteling experience.
- Strong interest in fashion, art and culture.
- Strong product knowledge and understanding of store retail operations.
- Understanding of competitor products.
- Experience working as part of a team.
- Fluency in the local language; English proficiency is desirable.
- Knowledge of other languages is desirable.
- Demonstrates confidence, curiosity, conviction and care.
- Enjoys working as part of a team.
- Energetic, proactive and self-motivated.
- Detail-oriented and creative, with a passion for selling.
- Assertive, with impeccable presentation and communication skills when interacting with clients and colleagues at all levels.
- Results-driven, with a commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Skills
Workplace
The role is situated in Kuala Lumpur, Kuala Lumpur, Malaysia.
Explore jobs in Malaysia.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.