Burberry Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Burberry is seeking Client Advisors to build relationships with new and existing clients, deliver personalised luxury service and achieve commercial targets. The role combines selling and styling expertise, clienteling, after-sales follow-up and support for daily store operations.

Role & Responsibilities

• Meet and exceed individual and store sales targets and other commercial KPIs.
• Inspire clients through brand storytelling and passion, creating desire for Burberry with every interaction.
• Deliver luxury service and demonstrate expertise in product, fashion and styling.
• Guide clients through the in-store journey, making a strong first impression, understanding their needs, providing product and styling expertise, closing sales and maintaining the relationship.
• Follow up efficiently and provide after-sales services.
• Contribute to daily store operations and maintain luxury standards across the front and back of house, including product replenishment, inventory management, markdowns and stockroom maintenance as needed.
• Follow company policies, guidelines and procedures, and use visual techniques to maintain standards in line with Burberry guidelines.
• Foster teamwork and a positive work climate.
• Build meaningful relationships with clients.
• Work by appointment to deliver personalised service, strengthen client relationships, promote loyalty and encourage incremental purchases.
• Acquire new luxury clients and grow individual and store client books with a commercial mindset.
• Drive client retention by maintaining appropriate contact frequency and following up on sales and client requests.

Qualifications

• Proven track record of delivering sales and exceeding targets.
• Previous clienteling experience.
• Strong interest in fashion, art and culture.
• Strong product knowledge and a good understanding of store retail operations.
• Understanding of competitor products.
• Experience working as part of a team.
• Fluency in the local language; English proficiency is desirable.
• Knowledge of additional languages is desirable.
• Demonstrates confidence, curiosity, conviction and care.
• Enjoys working as part of a team.
• Energetic, proactive and self-motivated.
• Detail-oriented and creative, with a passion for selling.
• Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
• Results-driven with a commercial mindset.
• Flexible, collaborative and adaptable approach to work.

Skills

Workplace

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.