Burberry Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 14, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Client Advisor position in Hong Kong. Build client relationships and deliver luxury service with styling expertise and sales acumen.
Role & Responsibilities
- Meet and exceed individual and store sales and other commercial KPIs through commercial acumen and execution
- Inspire clients through storytelling and brand passion, creating desire and emotional connection with Burberry products during every interaction
- Deliver luxury service with demonstrated expertise in product knowledge, fashion trends, and personalised styling guidance
- Execute the client journey strategically: create a strong initial impression, discover client needs and preferences, establish expertise, close sales, and nurture ongoing relationships
- Efficiently follow up on transactions and deliver after-sales services to maintain client satisfaction and loyalty
- Contribute to daily store operations by maintaining luxury standards across front and back of house areas, including product merchandising, inventory management, markdowns, and stockroom maintenance
- Uphold company policies, guidelines, and visual merchandising procedures in accordance with Burberry brand standards
- Foster a positive team environment and collaborative working culture
- Build a personal client book by working by appointment to provide bespoke service and promote loyalty and incremental purchases
- Capture new luxury clients and grow the store client base with a commercial mindset
- Drive client retention through regular contact, appropriate follow-up on sales, and attentive management of client requests
Qualifications
- Proven track record of delivering sales performance and exceeding targets
- Previous experience in clientelling or luxury retail client engagement
- Strong product knowledge and comprehensive understanding of store retail operations
- Understanding of competitor products and market positioning
- Confidence, curiosity, conviction, and care in client interactions
- Energetic, proactive, and self-motivated work approach
- Detail-oriented and creative with genuine passion for selling
- Assertive with impeccable presentation and communication skills at all professional levels
- Results-driven with a commercial mindset
- Flexible, collaborative, and adaptable approach to work
Skills
Experience
Demonstrated experience in retail sales or clientelling within a luxury fashion environment, with a proven ability to deliver against sales targets and KPIs. Prior experience in relationship-based selling, appointment management, and personal client development is essential.
Education
Secondary education or equivalent; further education in fashion, hospitality, or business is desirable but not essential.
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Fashion Consultant», «Client Relations Specialist», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.