Burberry Client Advisor

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Location
FlorenceTuscanyItaly
Seniority
Junior
Posted
Apr 1, 2026

About Burberry

Burberry is a British luxury fashion house renowned for its heritage outerwear, iconic check pattern and contemporary approach to craftsmanship. As a global retail operator, Burberry combines traditional craftsmanship with digital innovation and maintains a strong emphasis on client service, creativity and brand stewardship across its boutiques worldwide.

Burberry seeks a Client Advisor in Florence (Via de' Tornabuoni) to deliver luxury client service and drive sales in-store.

Role & Responsibilities

  • Deliver an exceptional, bespoke client experience consistent with Burberry’s luxury standards, including personal shopping and after-sales care.
  • Proactively build and maintain long-term client relationships through clienteling activities and CRM management to drive repeat business and lifetime value.
  • Achieve and exceed individual and store sales targets while maximising conversion, average transaction value and upsell opportunities.
  • Manage in-store transactions accurately, including POS operation, cash handling and payment reconciliation.
  • Support visual merchandising and store presentation to ensure displays, stock and shop floor standards meet brand guidelines.
  • Coordinate client appointments and private viewings, and collaborate with the store team on events and VIP outreach.
  • Maintain product knowledge across seasonal collections, tailoring recommendations to client needs and preferences.
  • Assist with stock management, replenishment and inventory controls to support availability and merchandising integrity.

Qualifications

  • Proven ability to deliver high-touch customer service within a luxury or premium retail environment.
  • Strong interpersonal presence with outstanding verbal communication and consultative selling skills.
  • Commercial acumen with a demonstrable track record of meeting or exceeding sales targets.
  • Organised, reliable and detail-oriented, with the ability to manage multiple client relationships concurrently.
  • Comfortable using point-of-sale systems and CRM tools; basic numeracy for cash handling and sales reconciliation.

Skills

Clienteling Luxury product knowledge Consultative selling and upselling Visual merchandising POS operation and cash handling Customer relationship management (CRM)

Experience

Typically 1–2 years of retail or high-end customer service experience is preferred; prior experience in luxury fashion or boutique environments is advantageous and a proven sales record is desirable.

Education

High school diploma or equivalent; vocational training or certification in retail, fashion or sales is advantageous but not mandatory.

Workplace

The successful candidate will be located in Florence, Tuscany, Italy.

Culture

Burberry’s workplace culture blends British sartorial heritage with contemporary creativity and a global outlook. The brand prioritises client-first service, continuous learning and collaboration across an international retail network, offering exposure to fast-paced luxury retail operations and brand stewardship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Luxury Sales Associate», «Retail Sales Consultant», «Personal Shopping Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.