Burberry Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

The Client Advisor builds and nurtures relationships with Burberry's new and existing clients, delivering a personalised and elevated retail experience with measurable commercial success. Reporting to store management, this role demands deep expertise in styling and selling, coupled with an ability to inspire clientele through passion for the brand and its luxury offerings. The position encompasses both transactional sales excellence and strategic client retention through appointment-based consultations.

Role & Responsibilities

• Meet and exceed individual and store sales targets and commercial KPIs including appointments, units per transaction (UPT), average transaction value (ATV), and average unit retail (AUR)
• Deliver luxury retail service with expert product knowledge and styling guidance, following the complete client journey from initial impression through relationship maintenance
• Build and maintain a personal client book through appointment-based service, driving new client acquisition and repeat purchase loyalty
• Capture new luxury clients and drive retention through regular contact, follow-up on requests, and targeted engagement to promote incremental purchases
• Maintain visual standards and luxury presentation in both front and back of house, including product displays, inventory management, markdowns, and stockroom maintenance
• Contribute to daily store operations by upholding Burberry standards and fostering a positive team environment
• Provide after-sales service and ensure timely follow-up to elevate overall client experience and satisfaction

Qualifications

• Proven track record of delivering sales and consistently exceeding targets
• Previous experience in clientelling or luxury retail customer engagement
• Strong product knowledge and comprehensive understanding of retail operations
• Fluency in the local language; English proficiency is required
• Ability to demonstrate Confidence, Curiosity, Conviction, and Care in all client interactions
• Assertive communication and impeccable presentation skills when engaging with clients and colleagues across all levels
• Detail-oriented, creative mindset with passion for selling and commercial acumen

Skills

Experience

Previous experience in clientelling, luxury retail, or client-facing sales roles within a premium or fashion environment is required. Demonstrated ability to meet and exceed sales targets and KPIs, coupled with strong understanding of competitor products and retail operations.

Education

No specific formal education requirement is stated; however, a strong interest in fashion, art, and culture is essential.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 26.50 per hour.

Benefits

Commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.