Burberry Client Advisor — Chinese Speaker

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Location
Spain
└Catalonia
└Barcelona
Seniority
Supervisor
Posted
Mar 27, 2026

About Burberry

Burberry is a British luxury fashion house renowned for its heritage craftsmanship and contemporary design. The brand emphasises creative expression, customer experience and progressive sustainability initiatives, operating globally across retail, digital and wholesale channels.

Burberry seeks a Client Advisor (Chinese speaker) in Barcelona Paseo de Gracia to lead sales, coach staff and deliver exceptional client experiences.

Role & Responsibilities

  • Lead and coach sales associates to improve selling skills, close transactions and meet sales KPIs for assigned categories.
  • Partner with the Store Manager to drive category performance, sell-through and team training initiatives.
  • Supervise daily customer flow and service standards to ensure every client receives the full Burberry Experience.
  • Provide real-time, transaction-level coaching and structured follow-up to develop individual and team performance.
  • Foster collaboration between sales, specialists, stock and operations teams to optimise the client journey.
  • Onboard and integrate new joiners; contribute to talent retention through monthly development plans and performance reviews.
  • Represent the store in delivering the Burberry Experience when serving clients directly; resolve complex customer issues and escalate when required.
  • Authorise post-void transactions, promotional discounts and employee sales in the absence of store management.
  • Drive the in-store digital experience, leveraging mobile and online tools to support client communication and sales.
  • Support store opening and closing procedures, adherence to operational policies and maintenance of a positive work environment.

Qualifications

  • Fluent Chinese speaker (Mandarin and/or Cantonese) with professional spoken dialogue capabilities.
  • Advanced knowledge of POS systems and experience with transaction authorisations.
  • Previous experience with Apple mobile devices and confidence using digital tools to support sales and clienteling.
  • 1–2 years of supervisory or management experience in retail sales, with demonstrable coaching ability.
  • Proven ability to handle complex customer-service situations including complaints, returns and after-sales follow-up.
  • Strong communication, commercial awareness and ability to work collaboratively across store functions.

Skills

POS system Apple mobile devices digital tools Sales coaching Clienteling Customer service and complaint resolution Team leadership and development

Experience

Minimum 1–2 years' supervisory or management experience in retail sales, with a track record of meeting sales targets, coaching teams and managing complex customer interactions.

Education

High school diploma or equivalent; vocational training in retail, sales or hospitality preferred.

Workplace

This position is based in Barcelona, Catalonia, Spain.

Culture

The store culture reflects Burberry’s emphasis on creativity, service excellence and sustainable luxury. Teams are expected to be collaborative, customer-centric and committed to continuous learning and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Bilingual Client Advisor (Chinese)», «Sales Advisor — Chinese Speaker», «Senior Retail Associate (Chinese-speaking)», «Client Relations Advisor — Mandarin/Cantonese», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.