Burberry Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

The Client Advisor builds relationships with new and existing clients, delivering personalised, elevated service and commercial results through expert styling, selling and client engagement. The role contributes to sales, client acquisition and retention, after-sales service, and daily store operations in Brasília.

Role & Responsibilities

• Meet and exceed individual and store sales targets and other commercial KPIs.
• Inspire clients through brand storytelling and passion, creating desire for Burberry with every interaction.
• Deliver luxury service, demonstrating expertise in product, fashion and styling.
• Guide clients through the in-store journey: create a strong first impression, discover their needs, provide product and styling expertise, close the sale and maintain the relationship.
• Follow up efficiently and deliver after-sales services.
• Contribute to daily store operations and maintain luxury standards in front and back of house, including product levels and replenishment, inventory support, markdowns and stockroom maintenance as required.
• Follow company policies, guidelines and procedures, and use visual techniques to maintain standards in line with Burberry guidelines.
• Foster teamwork and a positive working climate.
• Build meaningful client relationships.
• Work by appointment to provide personalised service, build client relationships, promote loyalty and generate incremental purchases.
• Acquire new luxury clients and grow individual and store client books with a commercial focus.
• Retain clients by maintaining volume and spend through regular contact and appropriate follow-up on sales and client requests.

Qualifications

• Proven track record of delivering sales and exceeding targets.
• Previous clienteling experience.
• Strong interest in fashion, art and culture.
• Strong product knowledge and good understanding of store retail operations.
• Understanding of competitor products.
• Experience working as part of a team.
• Fluency in the local language; English proficiency is desirable.
• Knowledge of additional languages is desirable.
• Demonstrates confidence, curiosity, conviction and care.
• Enjoys working as part of a team.
• Energetic, proactive and self-motivated.
• Detail-oriented and creative, with a passion for selling.
• Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
• Results-driven with a commercial mindset.
• Flexible, collaborative and adaptable approach to work.

Skills

Experience

Previous clienteling experience; experience working as part of a team; proven track record of delivering sales and exceeding targets.

Workplace

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.