Burberry Client Advisor
- Seniority
- Mid-Level
- Posted
- Mar 24, 2026
About Burberry
Burberry is a British luxury house renowned for its heritage outerwear, contemporary fashion, and digital-first approach to luxury retail. The brand combines artisanal craftsmanship with modern innovation and places increasing emphasis on sustainability, creative storytelling and delivering elevated client experiences across global stores.
Burberry seeks a Client Advisor in Atlanta, GA to deliver personalised luxury service, build client relationships and drive retail sales.
Role & Responsibilities
- Build and nurture long-term relationships with new and existing clients through appointment-based and walk-in service, cultivating loyalty and repeat business.
- Deliver personalised, elevated luxury service by storytelling the brand, advising on product styling and closing sales to meet individual and store commercial targets.
- Achieve and exceed individual sales KPIs (appointments, UPT, ATV, AUR) and service metrics (guest experience, NPS) through proactive client engagement and follow-up.
- Manage the client journey end-to-end: make strong first impressions, discover client needs, act as product and styling expert, close sales and ensure post-sale care.
- Support daily store operations and visual standards: maintain front- and back-of-house luxury presentation, assist with product replenishment, markdowns and stockroom maintenance as required.
- Contribute to a collaborative team environment and adhere to company policies, visual guidelines and service protocols to uphold the Burberry client experience.
Qualifications
- Proven track record of meeting and exceeding sales targets in a retail or luxury environment.
- Demonstrable experience in clientelling and appointment-led selling.
- Strong product knowledge and an informed interest in fashion, art and culture.
- Impeccable presentation, excellent verbal communication and interpersonal skills.
- Energetic, proactive, commercially minded and able to work collaboratively in a team.
Skills
Experience
Several years of hands-on retail or luxury sales experience with a demonstrable record of client acquisition, retention and achieving sales KPIs; prior experience in appointment-driven client service is required.
Education
High school diploma or equivalent; vocational training or certification in retail, hospitality or luxury sales is advantageous.
Workplace
This position is based in Atlanta, Georgia, USA.
Culture
The workplace emphasises creativity, heritage and contemporary innovation, fostering a collaborative environment where storytelling and client service are paramount. Burberry values diversity, professional development and sustainable practices as part of its identity as a modern luxury employer.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Client Relations Advisor», «Retail Client Advisor», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.