Burberry Client Advisor (32 hrs)
- Location
- BirminghamEnglandUK
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- May 26, 2026
About Burberry
Selfridges is an iconic luxury department store known for its curated assortment of fashion, beauty and lifestyle brands and experiential retail environments. As part of the Selfridges Group, the business is recognised for high-touch customer service, creative merchandising and a premium in-store experience that attracts affluent, style-conscious clientele.
Selfridges Birmingham seeks a Client Advisor (32 hrs). Deliver luxury client service and drive sales at Birmingham Selfridges.
Role & Responsibilities
- Deliver exemplary, personalised client service to affluent and walk-in customers, proactively building long-term client relationships and loyalty.
- Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling across relevant product categories.
- Manage client appointments, VIP walk-ins and personal shopping sessions with discretion and attention to detail.
- Maintain up-to-date product knowledge and convey brand heritage, craftsmanship and benefits to clients.
- Operate EPOS/POS systems accurately for sales, exchanges and refunds, and ensure correct cash handling procedures.
- Contribute to stock management tasks including replenishment, stockroom organisation and loss-prevention practices.
- Support visual merchandising standards on the selling floor and ensure presentation, signage and product displays meet brand guidelines.
- Record client interactions in CRM, follow up on leads and participate in store events, launches and private viewings as required.
Qualifications
- Proven ability to deliver high standards of customer service in a retail or luxury environment.
- Numerical confidence and basic cash-handling proficiency.
- Flexible availability including evenings, weekends and peak trading periods.
- Right to work in the UK.
Skills
Experience
Typically 1+ years of client-facing retail experience; prior experience in luxury, premium or department store environments is strongly preferred.
Education
Secondary education (GCSEs or equivalent). Further study in retail, fashion or sales is advantageous but not required.
Workplace
This position is based in Birmingham, England, UK.
Culture
The Selfridges workplace is highly customer-centric and creative, balancing rigorous commercial objectives with a premium, service-led ethos. Colleagues are expected to be collaborative, adaptable and committed to continuous improvement in product knowledge and client care.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Client Relations Advisor», «Personal Shopping Advisor», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.