Burberry Assistant Store Manager

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Role & Responsibilities

• Lead sales associates to improve selling skills and drive sales goal and KPI attainment
• Drive sales performance for assigned product categories in partnership with Store Manager on sell-through and team training
• Lead and supervise a high-performing, customer-focused sales team, providing real-time coaching and feedback to ensure delivery of the Burberry Experience in line with brand strategies
• Manage customer flow to ensure optimal service standards and that no client is left unattended, setting the pace for excellent service delivery
• Foster collaboration and partnerships between sales associates, specialists, stock, and operations teams on the selling floor
• Provide in-the-moment and post-transaction coaching to associates, discussing successes and opportunities for improvement with proper follow-through
• Collaborate with Store Manager on employee development and retention through recognition, monthly development plans, and annual performance reviews
• Lead onboarding and integration of new team members to the business
• Deliver the Burberry Experience to customers through exemplary personal service and brand representation
• Partner with Store Manager and Training to oversee Burberry Experience training; lead morning and weekly meetings to reinforce key brand elements through role-play and individual coaching
• Resolve complex customer issues independently and escalate to management when necessary
• Authorize post-void transactions, promotional discounts, and employee sales in the absence of store management
• Drive digital in-store experiences and leverage digital communication tools when face-to-face interaction is not possible
• Maintain strong understanding of business operations and effectively communicate needs and improvement ideas to leadership
• Ensure thorough understanding and consistent enforcement of company policies and procedures
• Foster an open, positive, and harmonious work environment
• Perform store opening and closing procedures including securing merchandise, arming security systems, and completing POS reconciliation
• Undertake additional duties as required to support store operations

Qualifications

• 1–2 years of supervisory or management experience in retail sales
• Advanced proficiency with point-of-sale (POS) systems
• Demonstrated ability to handle complex customer service issues including dissatisfied customers, complaints, returns, repairs, and after-sales support
• Fluent and professional communication skills with clients and staff
• Proficiency with Apple mobile devices and digital retail tools
• Strong understanding of luxury retail brand standards and customer service excellence

Skills

Experience

1–2 years of supervisory or management experience in retail sales, preferably in luxury fashion or designer retail environments.

Education

High school diploma or equivalent required; additional retail or hospitality management training or certification preferred.

Workplace

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.