Burberry Assistant Store Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 31, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry seeks an Assistant Store Manager in Aventura, Florida to lead sales teams, drive performance, and deliver exceptional customer experiences.
Role & Responsibilities
- Lead and supervise sales associates to enhance selling skills and drive sales goal attainment aligned with KPIs
- Drive category performance and sell-through metrics in assigned product categories, partnering with the Store Manager on team training and execution
- Lead a high-performing, customer-facing team and coach associates in real-time to deliver the full Burberry Experience in accordance with brand strategies
- Manage customer flow and pace on the selling floor to ensure optimal service delivery and prevent clients from being left unattended
- Foster cross-functional collaboration between sales associates, specialists, stock, and operations teams on the selling floor
- Provide ongoing coaching and feedback to team members following each transaction and customer interaction, discussing successes and areas for improvement
- Collaborate with the Store Manager on talent development and retention, recognizing performance through monthly development plans and annual reviews
- Oversee the onboarding and integration of new team members into store operations
- Model and exemplify the Burberry Experience through personal customer interactions and engagement
- Take ownership of in-store Burberry Experience training in partnership with the Store Manager and Training, utilizing morning and weekly meetings to reinforce key elements through role-play and peer mentoring
- Resolve complex customer issues and escalate to management when necessary, including handling dissatisfied customers, complaints, returns, repairs, and after-sales inquiries
- Process post-void transactions, authorize promotional discounts, and process employee sales in the absence of store management
- Drive the integration of digital experiences and resources in-store, leveraging digital tools for communication when face-to-face interaction is not feasible
- Communicate business needs and strategic ideas to support continuous improvement and drive retail performance
- Ensure comprehensive understanding and enforcement of company policies, procedures, and operational guidelines
- Cultivate an open, positive, and harmonious work environment
- Assist with opening and closing store procedures, including securing merchandise and doors, activating security systems, and executing POS protocols
- Execute additional duties as assigned by management
Qualifications
- Advanced proficiency with POS systems
- Proven ability to handle complex customer service scenarios including dissatisfied customers, complaints, returns, repairs, and after-sales service
- Fluent and professional communication skills with customers and team members
- Experience with Apple mobile devices and comfort with digital tools and systems
- 1–2 years of prior supervisory or management experience in retail sales
- Strong knowledge of retail operations and sales processes
- Ability to manage multiple priorities and lead high-performing teams
Skills
Experience
1–2 years of supervisory or management experience in retail sales, with demonstrated ability to lead teams and drive sales performance
Education
High school diploma or equivalent; additional retail management certification or training preferred
Workplace
This position is based in Aventura, Florida, USA, within easy reach of Miami.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant General Manager», «Floor Supervisor», «Sales Supervisor», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.