Burberry Assistant General Manager

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Role & Responsibilities

• Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
• Drive sales for an assigned category including partnering with the Store Manager on sell-through and team training
• Lead a high-performing, customer-facing, service-oriented team; coach and provide feedback to ensure all customers receive the full Burberry Experience in line with brand strategies
• Manage customer flow to ensure the best possible service and that no client is left unattended, setting the pace and standard for excellent service delivery
• Drive partnership on the selling floor between sales associates, specialists, stock, and operations teams
• Provide in-the-moment coaching and post-transaction feedback; reach out to associates to discuss successes and opportunities and ensure proper follow-through on actions
• Work closely with the Store Manager to develop and retain talented employees through recognition, reward, monthly development plans, and annual performance reviews
• Lead the integration of new team members to the business
• Lead by example by delivering the Burberry Experience to customers when necessary
• Partner with Store Manager and Training to take ownership of Burberry Experience training within the store, using morning and weekly meetings to reinforce key elements through role-play and coaching
• Resolve difficult customer issues and escalate to management when necessary
• In the absence of store management, process post-void transactions, authorize promotional discounts, and process employee sales
• Drive the digital experience in store and use digital resources to communicate when face-to-face interaction is not possible
• Hold a thorough understanding of the business and effectively communicate needs and ideas to advance business performance
• Possess comprehensive knowledge of company policies and procedures and consistently follow and enforce company guidelines on operations
• Create and maintain an open, positive, and harmonious work environment
• Assist with store opening and closing procedures, including securing doors, windows, and merchandise, alarming the store, and performing POS procedures
• Perform additional duties as required

Qualifications

• Advanced knowledge of POS system
• Ability to handle complex customer service issues including dissatisfied customers, complaints, returns, and after-sales service
• Fluent and professional communication with clients and staff
• Previous experience with Apple mobile devices and comfort with digital tools

Skills

Experience

1–2 years previous supervisory or management experience in retail sales.

Workplace

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.