Burberry Assistant General Manager
About Burberry
Burberry, a quintessentially British luxury brand, is renowned for its iconic trench coats and innovative approach to fashion. As part of a global conglomerate, Burberry offers a dynamic work environment where creativity and excellence are at the forefront. The brand is committed to sustainability and fostering a diverse and inclusive workplace.
Join Burberry in Beverly Hills as an Assistant General Manager, leading sales teams to deliver exceptional customer experiences. Competitive salary offered.
Role & Responsibilities
- Lead sales associates to enhance selling skills and achieve sales goals and KPIs.
- Drive sales for assigned categories in collaboration with the Store Manager.
- Coach and provide feedback to ensure the delivery of the Burberry Experience.
- Manage customer flow to ensure optimal service and attention.
- Facilitate partnerships on the sales floor among sales associates, specialists, and operations team.
- Conduct real-time coaching and feedback sessions after transactions and client interactions.
- Collaborate with the Store Manager to develop and retain talent through performance reviews and development plans.
- Integrate new employees into the business and lead by example in delivering the Burberry Experience.
- Take ownership of Burberry Experience training within the store.
- Resolve complex customer issues and escalate to management when necessary.
- Oversee store operations in the absence of store management.
- Utilize digital resources to enhance the in-store experience.
- Ensure compliance with company policies and procedures.
- Assist with store opening and closing procedures.
Qualifications
- Advanced knowledge of POS systems.
- Ability to handle complex customer service issues.
- Fluent and professional communication skills with clients and staff.
- Experience with Apple mobile devices and digital tools.
- 1-2 years of supervisory or management experience in retail sales.
Skills
Experience
1-2 years of supervisory or management experience in retail sales.
Workplace
The successful candidate will be located in Beverly Hills, California, USA, with easy access to Los Angeles.
Compensation
$120,000.00 and $125,000.00 per year
Culture
Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The brand is committed to sustainability and inclusivity, creating a supportive environment for diverse talents to thrive.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Retail Operations Manager», «Assistant Store Director», «Retail Assistant Manager», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.