Burberry Assistant General Manager
Join Burberry in Beverly Hills as an Assistant General Manager, leading sales teams to deliver exceptional customer experiences. Competitive salary offered.
Overview
Burberry, a quintessentially British luxury brand, is renowned for its iconic trench coats and innovative approach to fashion. As part of a global conglomerate, Burberry offers a dynamic work environment where creativity and excellence are at the forefront. The brand is committed to sustainability and fostering a diverse and inclusive workplace.
Role & Responsibilities
- Lead sales associates to enhance selling skills and achieve sales goals and KPIs.
- Drive sales for assigned categories in collaboration with the Store Manager.
- Coach and provide feedback to ensure the delivery of the Burberry Experience.
- Manage customer flow to ensure optimal service and attention.
- Facilitate partnerships on the sales floor among sales associates, specialists, and operations team.
- Conduct real-time coaching and feedback sessions after transactions and client interactions.
- Collaborate with the Store Manager to develop and retain talent through performance reviews and development plans.
- Integrate new employees into the business and lead by example in delivering the Burberry Experience.
- Take ownership of Burberry Experience training within the store.
- Resolve complex customer issues and escalate to management when necessary.
- Oversee store operations in the absence of store management.
- Utilize digital resources to enhance the in-store experience.
- Ensure compliance with company policies and procedures.
- Assist with store opening and closing procedures.
Qualifications
- Advanced knowledge of POS systems.
- Ability to handle complex customer service issues.
- Fluent and professional communication skills with clients and staff.
- Experience with Apple mobile devices and digital tools.
- 1-2 years of supervisory or management experience in retail sales.
Skills
Experience
1-2 years of supervisory or management experience in retail sales.
Workplace
The successful candidate will be located in Beverly Hills, California, USA, with easy access to Los Angeles. 78 luxury roles are listed in Beverly Hills on Cerulean, 2 posted in the last 48 hours. Across the California region, Cerulean lists 356 open positions — 12 listed in the past two days. Cerulean currently advertises 2.262 open roles in USA, including 71 added in the last 48 hours.
Compensation
$120,000.00 and $125,000.00 per year
Culture
Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The brand is committed to sustainability and inclusivity, creating a supportive environment for diverse talents to thrive.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.