Bvlgari Store Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Maintain revenues and profitability across all business areas: sales, operations, and after-sales services
• Actively participate in commercial events and maintain visible community presence to develop existing and new client relationships while projecting a positive brand image
• Assess store operational needs and communicate requirements to corporate and local departments, including premises and maintenance coordination
• Monitor and guarantee optimal product display in-store and window displays, adhering to brand guidelines and standards
• Ensure comprehensive training of sales and back-office staff to enhance technical product knowledge, develop sales techniques, and improve stock management
• Efficiently and effectively manage store inventory and stock levels
• Actively enforce security, sales, and stock processes and procedures across all team members
• Resolve client concerns and disputes with professionalism and discretion
• Verify alignment to discount policies and payment methods applied by the sales force; authorize exceptions in advance as appropriate
• Monitor sales performance metrics and provide coaching tools to help sales staff increase performance
• Act as organizational interface with local Marketing, ensuring implementation of CRM strategies and procedures to enhance customer base quality and quantity

Qualifications

• Bachelor's degree
• Fluent written and spoken English with excellent communication skills
• At least 5 years of relevant experience in retail operations and boutique management
• Extensive product knowledge of Bulgari or other luxury brands; specific knowledge of jewelry and watches preferred
• Proven team management and coaching capabilities
• Presentable professional appearance and ability to manage pressure and handle unpredictable tasks
• Knowledge of marketing, media, and merchandising techniques
• IT literacy across standard business systems
• Demonstrated selling skills and customer relationship management expertise

Skills

Experience

Minimum 5 years of relevant experience in retail operations and boutique management within the luxury sector

Education

Bachelor's degree

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.