Bvlgari Store Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Maintain and drive revenues and profitability across sales, operations, and after-sales services
• Actively participate in commercial events and maintain visible community presence to develop existing and new client base whilst projecting a positive brand image
• Build and maintain personal relationships with top-tier customers
• Assess store operational needs and communicate requirements to appropriate corporate and local departments
• Monitor and guarantee optimal product display throughout the store, including windows and showcases, adhering to brand guidelines and standards
• Ensure comprehensive training of sales and back-office staff to enhance technical product knowledge, develop sales techniques, and improve stock management
• Efficiently manage and monitor store inventory
• Actively enforce application of security, sales, and stock management processes and procedures
• Resolve client concerns and disputes in a professional manner
• Verify alignment with brand standards regarding discounts and payment methods applied by sales staff
• Monitor sales performance and provide tools and guidance to help staff increase effectiveness
• Act as organizational interface with local marketing department to implement CRM strategies and enhance customer base quality and quantity

Qualifications

• Bachelor's degree
• Fluent written and spoken English with excellent communication skills
• Minimum 5 years of relevant experience in retail operations and boutique management
• Extensive product knowledge of Bulgari or comparable luxury brands
• Specific knowledge of jewelry and watches highly desirable
• Team management and coaching expertise
• Professional appearance and demeanor
• Strong tolerance for working under pressure with ability to handle unpredictable tasks
• Knowledge of marketing, media, and merchandising techniques
• Information technology literacy
• Exceptional selling skills and customer relationship management proficiency

Skills

Experience

Minimum 5 years of professional experience in retail operations and boutique management, preferably within the luxury sector. Demonstrated expertise in managing boutique or retail environments, leading sales teams, and driving revenue growth. Background with luxury brands such as Bulgari or other high-end jewelry and watch retailers is advantageous.

Education

Bachelor's degree in Business Administration, Retail Management, Hospitality, or related discipline.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.