Bvlgari Store Manager

Overview

Bulgari is a globally recognised high-jewelry and luxury lifestyle maison, operating within the LVMH group. The brand is known for its artisanal craftsmanship, bold design language and experiential boutiques; as an employer it emphasises excellence in client service, product knowledge and professional development across its retail network in Latin America and the Caribbean.

Role & Responsibilities

• Drive store commercial performance: support the sales team to achieve budget, monitor and analyse KPIs (daily, weekly, monthly) and implement corrective action plans.
• Define and execute the store business plan and quarterly strategy in coordination with Senior Retail Director and cross-functional partners.
• Manage category and product performance: use sales and inventory reports to recommend assortments and promotional actions with Merchandising partners.
• Control payroll and store costs in line with HR budget; manage discounting within policy and safeguard margin.
• Lead, coach and develop the sales team: deliver training on the Bulgari selling ceremony, storytelling and service standards; conduct performance reviews and individual development plans.
• Recruit and select talent in collaboration with Talent Acquisition, making final hiring decisions for the store team.
• Ensure operational excellence and compliance with store procedures (loss prevention, inventory, HR policies); maintain visual merchandising standards and supervise implementation of corporate VM directives.
• Maintain strong CRM and clienteling practices to grow customer loyalty; develop local market strategy, cultivate key external partnerships and liaison with mall/marketing contacts.
• Maintain regular floor presence (approx. 70% on the sales floor) while ensuring effective back-office operations.

Qualifications

• Minimum 6 years of experience in luxury retail or working with luxury products; prior store management experience is required.
• Proven track record of people leadership with emphasis on motivating and developing staff at multiple career levels.
• Strategic thinker with strong decision-making skills, commercial acumen and ability to implement business initiatives swiftly.
• Conversational English is required; additional languages are an advantage.
• Availability to work retail hours including weekdays, weekends, evenings and holidays.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ability to learn in‑house retail applications (Beanstore, Sales Force, SAP).
• Established local networks and knowledge of local marketing/media channels are highly valued.

Skills

Experience

Minimum 6 years of professional experience in luxury retail or with luxury products, including several years in a managerial role with responsibility for team development, P&L awareness and KPI-driven performance management.

Education

Bachelor's degree or equivalent in Business, Retail Management, Luxury Brand Management or a related discipline preferred; equivalent professional experience will be considered.

Workplace

Culture

Bulgari cultivates an environment of refined service, product expertise and collective ambition; employees are expected to embody the maison's heritage while delivering an elevated client experience. Collaboration with regional and global stakeholders is central, with a focus on continuous development and excellence in boutique operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.