Bvlgari Store Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Bvlgari is seeking a Store Manager in Hong Kong to lead commercial performance, client experience, team development, profitability, and day-to-day store operations. This is a permanent, full-time, on-site position.

Role & Responsibilities

• Develop and implement store-specific strategies aligned with business objectives.
• Use strategic thinking and business analysis to propose ideas that improve store performance and drive growth.
• Lead clienteling strategies, gather and use client feedback, improve client satisfaction, and build long-term client loyalty.
• Deliver a consistently high level of client experience, creating memorable and personalized interactions.
• Build and lead a high-performing team that delivers exceptional client experience and achieves commercial objectives.
• Coach, train, and manage team performance; support team members’ growth, success, and wellbeing, schedule breaks, and foster work-life balance.
• Promote collaboration, innovation, and employee engagement, while encouraging diversity and inclusion.
• Achieve store sales targets and improve profitability by optimizing store layout and managing inventory and visual merchandising effectively.
• Monitor store P&L and control expenses to meet budget and maximize profitability.
• Oversee daily operations, floor management, and efficient store functioning.
• Implement and enforce company policies and procedures to maintain a consistent brand experience across locations.
• Maintain an organized, clean, and visually appealing store environment.
• Develop an omnichannel mindset within the team and drive related KPIs to maximize opportunities and increase client satisfaction across business channels.

Qualifications

• A bachelor’s degree or higher is highly preferred.
• Fluency in English, Cantonese, and Mandarin.
• Experience in a comparable role, preferably in the luxury industry.
• Strong CRM background to recruit and retain loyal customers.
• Demonstrated coaching and people-development skills.

Skills

Experience

Minimum 3 years; experience in a comparable role, preferably in the luxury industry.

Education

Bachelor’s degree or higher is highly preferred.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.