Bvlgari Store Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Lead and inspire a team of nine sales and operational staff to deliver exceptional client experiences across all touchpoints, including in-store, click-and-collect, and after-sales services
• Develop and implement a comprehensive clienteling strategy aligned with brand objectives, managing individual client portfolios, tracking clienteling KPIs, and fostering omnichannel engagement
• Maintain mastery of store KPIs and business metrics; assess performance continuously, develop 360° action plans, and implement improvements to drive sales and productivity across all channels
• Ensure team expertise in product knowledge, luxury service delivery, storytelling, and selling techniques through coaching, mentoring, and identification of training needs
• Coordinate retail operations with internal departments (Digital/e-Commerce, Merchandising, Visual Merchandising, Client Development) to achieve corporate objectives and operational synergy
• Recruit and develop high-performing talent; contribute to hiring decisions and foster a positive, harmonious work environment that reflects the Maison's values
• Cascade business objectives to team members with clarity and precision; communicate results and feedback regularly while empowering talent and delegating responsibilities
• Ensure strict adherence to all Maison procedures and policies; champion brand values and foster a client-centric, omnichannel culture within the store
• Leverage local networks and cultivate key industry relationships to recruit new clients and expand portfolio development
• Provide hands-on leadership by actively participating on the selling floor to motivate and coach advisors toward assigned sales and productivity goals

Qualifications

• Minimum 10 years of experience in a senior retail management position within a high-end luxury boutique
• Demonstrated expertise in luxury retail store operations, sales techniques, and omnichannel retail strategy
• Proven track record of successfully expanding client portfolios and developing strong customer relationships
• Strong knowledge of marketing, merchandising, and visual merchandising practices
• Experience managing and developing a team of 8+ people with a focus on training, coaching, and performance management
• Proficiency in Microsoft Office suite and retail management systems
• Fluency in English and French; Italian or German advantageous
• Excellent networking, communication, influencing, and negotiation skills
• Charismatic leadership presence with the ability to motivate and build strong team bonds

Skills

Experience

Minimum 10 years of progressive experience in luxury retail management, with at least 8 years in a store management or senior leadership role within a high-end jewelry, watches, or accessories boutique. Demonstrated success in driving sales growth, expanding client portfolios, and leading high-performing teams in a luxury retail environment.

Education

Not explicitly specified; secondary education assumed as standard entry requirement for this seniority level. Advanced training in retail management, luxury brand strategy, or related disciplines is advantageous.

Workplace

Benefits

Comprehensive onboarding program with dedicated team introductions and immersion in store operations; supportive, dynamic, and collaborative workplace culture; multicultural and international work environment; attractive pension scheme (LPP) with employer contributions to health insurance premiums and meal expenses; access to a broad portfolio of training programs spanning technical, interpersonal, and leadership development.

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.