Bvlgari Senior Manager, Retail Training

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Analyze training content gaps and create targeted learning programs addressing identified needs
• Upskill sales teams and store managers on advanced watch knowledge, including high-end complications and horology foundations
• Design and deliver training curricula on Bulgari client experience, selling techniques, and brand heritage storytelling across jewelry, watch, and accessory collections
• Conduct retail coaching sessions, in-store observations, and provide constructive feedback to Store Directors and regional leadership
• Collaborate on the onboarding process and integration support for all regional retail hires
• Localize and adapt centralized training initiatives for regional market conditions and retail environments
• Establish and execute store visit schedules, monitoring progress against key regional business initiatives
• Prepare, deliver, and follow up on in-store training sessions with measurable outcomes
• Oversee all eLearning platform management and compliance monitoring across the assigned market
• Analyze Mystery Shop and Voice of Client feedback, creating targeted action plans to address performance gaps
• Manage departmental budget allocations and submit expense reports with accuracy and timeliness
• Execute ad-hoc projects and collaborate with interdepartmental committees as directed by senior leadership

Qualifications

• Minimum 10 years of professional experience in sales and/or training within a luxury goods environment
• Extensive knowledge of watch construction, complications, and high-end horology
• Foundation for Excellence in Horology (FHH) certification or equivalent luxury watch credentials preferred
• Deep understanding of competitive watch market dynamics and micro-mechanical principles
• Proven expertise with eLearning platform functionality and learning management systems
• Proficiency with Microsoft Office applications and digital communication tools
• Demonstrated ability to manage departmental budgets and process financial documentation
• Capacity to operate effectively across diverse professional and retail environments

Skills

Experience

Minimum 10 years of progressive experience in sales and/or training roles within the luxury sector, with demonstrated expertise in building and executing retail training programs at scale. Candidate should showcase a track record of upskilling sales teams, developing training content, and driving measurable improvements in client experience and sales performance.

Education

Bachelor's degree or equivalent professional credentials in business, hospitality, education, or a related field preferred; extensive luxury retail experience may substitute for formal education at the discretion of leadership.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.