- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 26, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bvlgari’s Senior Manager, High-End Client and Business Development drives growth through key-client development, external client acquisition, commercial target ownership, HE Club management, and high-end business coaching for retail teams. The role is based in Shanghai and is full-time.
Role & Responsibilities
- Collaborate with the Director to formulate and execute client development strategies for key High-End (HE) stores and areas.
- Define client portfolio size, such as the Top 30 or Top 50, based on candidate capabilities and business needs.
- Develop annual “One Client, One Plan” strategies for key clients, including upgrades, cross-category development, and reactivation.
- Personally maintain relationships with key clients and act as lead or co-salesperson on critical deals.
- Set commercial HE targets in collaboration with the Director.
- Own commercial results and drive retail teams to achieve targets.
- Identify sales-funnel bottlenecks and adjust strategies promptly.
- Drive new client acquisition through external channels, including shopping malls, private banks, third-party partners, business introducers, and high-end clubs.
- Support internal client hunting through CRM high-potential lists as a validation and tracking tool.
- Build and manage an external network to strengthen the client pipeline continuously.
- Operate the HE Club (Top Sales Club), including defining membership criteria and benefits and developing member capabilities.
- Organize quarterly exchange sessions to share best practices.
- Track member productivity and coach underperforming members.
- Coach retail teams to strengthen their HE business acumen and client development capabilities.
- Lead by example, demonstrating negotiation, high-value sales closing, and client upgrading.
- Equip retail teams with the commercial mindset required for High Jewellery and HEW.
Qualifications
- Bachelor’s degree or above, preferably in Watch & Jewelry, Luxury Management, Retail Business Development, or a related field.
- Fluent in English.
- At least 8 years of experience in client relationship management within luxury brands, premium retail, or private banking, including at least 3 years in a team management role.
- Deep experience in High Jewellery and/or Watches is highly preferred.
- Proven track record of planning and executing national-level client projects, such as loyalty programs and client clubs.
- Ability to integrate global strategy with local insights to formulate clear, executable client development roadmaps.
- Proficiency in client data analysis and the ability to extract actionable insights to guide business decisions.
- Proven ability to lead, motivate, and empower team members to achieve high-performance goals.
- Excellent cross-functional collaboration and communication skills, with the ability to work efficiently with headquarters, regional teams, boutiques, and peers.
- Deep understanding of the psychology and lifestyle of Chinese High Net Worth Individuals and the ability to build trust-based relationships with top-tier clients.
- Excellent interpersonal and communication skills.
- Strong business acumen.
Skills
Experience
At least 8 years in client relationship management within luxury brands, premium retail, or private banking, including at least 3 years in a team management role.
Education
Bachelor’s degree or above, preferably in Watch & Jewelry, Luxury Management, Retail Business Development, or a related field.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Development Manager», «Senior Business Development Manager», «Senior Client Relations Manager», «Senior Client Strategy Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.