Bvlgari Senior Client Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 14, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Senior Client Advisor at Bulgari's Harrods boutique in London, specializing in luxury watches and jewelry sales.
Role & Responsibilities
- Deliver exceptional selling experiences to all clients and prospects entering the boutique, whether browsing, purchasing, seeking care services, or lodging complaints, ensuring every interaction upholds brand standards and leaves a positive lasting impression
- Maintain and update client information in the company's CRM system and execute one-to-one CRM initiatives according to received guidelines
- Address complex client complaints with diplomacy and tact, offering resolution strategies that uphold brand reputation while satisfying client concerns
- Serve as proactive liaison between clients and local or central service departments
- Achieve and exceed individual sales targets and contribute to overall store KPIs and performance objectives
- Demonstrate comprehensive knowledge of all policies, procedures, and trainings to provide flawless experiences and personalized advice
- Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions
Qualifications
- Minimum 5 years of experience in luxury retail or high-end client-facing roles
- Extensive knowledge of luxury watch and jewelry products or willingness to develop expertise
- Proven track record of achieving and exceeding sales targets in a luxury environment
- Fluent in English with excellent written and verbal communication skills
- Strong interpersonal and client relationship development capabilities
Skills
Experience
Minimum 5 years of experience in luxury retail, high-end client services, or equivalent roles in the jewelry and watch sector, demonstrating consistent sales performance and a deep understanding of luxury clientele expectations.
Education
Secondary education or equivalent; further training in luxury retail, client relations, or related disciplines is advantageous.
Workplace
The role is situated in London, England, UK.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Luxury Sales Specialist», «Brand Ambassador - Jewelry & Watches», «Premium Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.