Bvlgari Senior Client Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 4, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari London seeks experienced Senior Client Advisor for Harrods boutique. Luxury retail role; min 5 years experience.
Role & Responsibilities
- Deliver an exceptional selling experience to all clients and prospects entering the boutique, whether browsing, purchasing, seeking care services, or lodging complaints, ensuring every interaction reflects the brand's premium standards and leaves a lasting positive impression
- Maintain accurate and current client information within the company's CRM system and execute personalized one-to-one CRM initiatives according to established guidelines
- Address complex client complaints with diplomatic finesse, developing resolution strategies that preserve brand reputation while addressing client concerns
- Serve as a proactive liaison between clients and local or central service departments, ensuring seamless coordination and timely follow-up
- Actively work toward meeting or exceeding individual sales targets while contributing to overall store KPIs and departmental performance objectives
- Demonstrate comprehensive knowledge of all company policies, procedures, and training protocols to provide flawless advice and a personalized client experience
- Adhere strictly to all company policies regarding discounts, security protocols, fiscal responsibilities, and legal regulations during all sales transactions
Qualifications
- Minimum 5 years of professional sales experience in luxury retail or hospitality environments
- Demonstrable expertise in luxury goods and clienteling, with proven ability to close high-value transactions
- Fluency in English (additional languages preferred)
- Advanced proficiency with CRM systems and retail technology platforms
- Exceptional interpersonal and negotiation skills with a client-centric mindset
- Strong cultural awareness and sensitivity
- Ability to multitask efficiently while maintaining meticulous attention to detail in a fast-paced, target-driven environment
Skills
Experience
Minimum 5 years of professional retail or hospitality sales experience in a luxury environment, with documented success in building high-value client relationships and consistently meeting or exceeding sales objectives.
Education
Secondary education or equivalent; tertiary education in luxury retail management, hospitality, or related discipline is advantageous.
Workplace
The role is situated in London, England, UK.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Advisor», «Client Relations Specialist», «Boutique Sales Consultant», «Premium Brand Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.