Bvlgari Senior Client Advisor
About Bvlgari
Bvlgari is a storied Italian maison renowned for high jewellery and luxury timepieces. As part of the LVMH group, the brand combines Italian craftsmanship and bold design with global luxury retail standards. Bvlgari boutiques prioritise refined client experiences, product excellence and a collaborative, service-driven retail culture.
Bvlgari UK seeks a Senior Client Advisor in Sloane Street, London — expert in jewellery & watches, clienteling and luxury sales.
Role & Responsibilities
- Deliver an exceptional, personalised selling experience to every client—welcoming walk-ins, supporting browsers, managing purchases, CARE requests and complaints with professionalism.
- Maintain and update client records in the company CRM and execute 1-to-1 CRM initiatives in line with provided guidelines to nurture long‑term relationships.
- Resolve complex client complaints diplomatically, proposing solutions that protect brand reputation while addressing client concerns.
- Act as proactive liaison between clients and local or central after‑sales/service departments to ensure seamless service.
- Work actively to meet and exceed individual sales targets and contribute to store KPI performance.
- Remain fully compliant with company policies and procedures on discounts, security, fiscal responsibilities and legal requirements during transactions.
- Stay current with trainings, product knowledge and internal procedures to offer flawless, informed advice on jewellery and watches.
Qualifications
- Minimum five years' proven experience in luxury retail, ideally specialising in jewellery and/or watches.
- Demonstrable track record of meeting or exceeding sales targets and managing high‑value client relationships.
- Fluency in English with excellent verbal and written communication skills.
- Strong organisational skills, attention to detail and the ability to manage multiple priorities in a fast‑paced, target‑driven environment.
- Comfortable using CRM systems and executing targeted clienteling activities.
Skills
Experience
Minimum 5 years of luxury retail experience, with demonstrated success in jewellery and/or watch sales, clienteling, CRM usage and achievement of individual sales targets. Experience serving high‑net‑worth clientele and handling complex after‑sales enquiries is expected.
Education
Secondary education required; tertiary qualification in Luxury Retail, Business, Sales or a related discipline preferred.
Workplace
The role is situated in London, England, UK.
Culture
Bvlgari boutiques cultivate a refined, service‑centric environment that values craftsmanship, aesthetic excellence and personalised client relationships. As part of LVMH, the workplace balances Italian heritage and global luxury retail standards, promoting collaboration, continuous learning and high levels of client care.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Relations Advisor», «Senior Boutique Advisor», «Lead Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.