Bvlgari Sales Administrator

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Manage and supervise store operations administration, including quarterly and annual inventory cycles; notify team of inventory dates and investigate stock discrepancies
• Coordinate back-office data entry using internal systems (Gemini, CRM, SAP) and manage product receiving, verification against invoices, and reconciliation of goods receipt discrepancies
• Organize after-sales service activities including repair intake, coordination with repair centres, and item shipment logistics
• Execute weekly price tagging and reprising activities across all inventory items, coordinating with regional logistics centre on tag requests
• Manage vendor relationships and coordinate store maintenance scheduling (licences, renovations, night work permits); prepare maintenance reports and track completion deadlines
• Administer employee-related paperwork including roster planning, leave management, petty cash claims, uniform ordering and issuance, and employee engagement activities
• Coordinate vendor and contractor services including security personnel, pest control, CCTV and safe maintenance (Chubb), printer support, and facility cleaning
• Support customer inquiries via phone regarding products, pricing, repairs, exchanges, and transfers
• Provide administrative support for in-store customer events, including catering coordination and logistics
• Prepare monthly and quarterly reports for Store Manager covering inventory management, packaging consumption, sales performance, leave planning, and CRM gifting activities

Qualifications

• Fluent Vietnamese and English (spoken and written)
• Minimum 5 years of relevant experience in retail operations or store administration
• Meticulous attention to detail and ability to work effectively in fast-paced retail environments
• Demonstrable knowledge of luxury business practices and retail standards
• Proficiency with store operation software systems (Gemini, CRM, SAP)
• Proficiency with Microsoft Windows and standard office applications
• Understanding of CRM techniques and tools
• Knowledge of store procedures, protocols, and operational workflows

Skills

Experience

Minimum 5 years of professional experience in retail operations, store administration, or similar back-office roles in a luxury retail or hospitality environment.

Education

Academic or professional qualifications in business administration, retail management, or a related field preferred; technical proficiency with retail management systems required.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.