Bvlgari Retail Training Manager

About Bvlgari

Bulgari (Bvlgari) is an Italian maison renowned for high jewelry, watches and luxury accessories, operating globally through owned boutiques and wholesale partners. The brand is part of the LVMH group and is recognised for artisanal craftsmanship, refined design and a client-centric retail approach. As an employer, Bulgari combines heritage-led creativity with a structured international retail network and opportunities for professional development within luxury retail operations.

Role & Responsibilities

• Design, deploy and reinforce in-store and virtual training programmes for Store Managers and Client Advisors covering Bulgari client experience, selling techniques, collections, storytelling and brand history.
• Analyse existing learning content, identify capability gaps and collaborate with central training to create or localize materials for the US Northwest region.
• Upskill sales teams on watch knowledge, including high‑end complications and micro‑mechanics, and maintain awareness of the competitive watch market.
• Deliver retail coaching and conduct in‑store observations; provide actionable feedback to Store Directors and the Director of Training, North America.
• Manage onboarding processes for regional retail hires and track completion and effectiveness of learning activities.
• Monitor and administrate eLearning platforms for the assigned market, ensuring compliance and engagement.
• Create, monitor and report on store visit schedules and follow-up action plans tied to Mystery Shop and Voice of Client initiatives.
• Prepare, execute and follow up on ad‑hoc training projects and cross‑functional initiatives as required by management.

Qualifications

• Minimum five years of experience in sales and/or training within a luxury retail environment.
• Extensive watch knowledge with strong understanding of high‑end complications and micro‑mechanics; FHH certification or equivalent is a strong asset.
• Supplemental credentials in gemmology/jewelry (e.g., GIA) are advantageous.
• Proven experience with eLearning platforms and digital training deployment.
• Proficiency in Microsoft Office and competency managing departmental budget-related tasks and expense reporting.
• Ability to travel domestically and internationally up to 50–70% and to operate with agility across varied professional settings.

Skills

Experience

Minimum five years of combined sales and/or training experience in a luxury retail environment, with demonstrable expertise in watches and client-facing coaching.

Education

Bachelor's degree or equivalent professional experience preferred; professional certifications such as FHH (watchmaking) or GIA (gemmology) are advantageous.

Workplace

Culture

Bulgari blends Italian heritage and contemporary creativity with a rigorous focus on craftsmanship and client experience. The retail organisation values high standards of service, continuous learning and cross‑border collaboration within the LVMH family.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.