Bvlgari Retail Performance & CRM Analyst
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jun 8, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bvlgari Retail Performance & CRM Analyst position in Miami/Coral Gables. Support sales analysis, client insights and CRM operations for Caribbean and Latin America region.
Role & Responsibilities
- Track retail sales data and identify trends and opportunities within the Caribbean and Latin America region
- Provide analytical support during the setting of budgets, commercial targets, KPIs and performance metrics
- Create insightful CRM reports to support retail, franchise, omnichannel, merchandising and marketing initiatives
- Analyze client behaviors and demographics to support clienteling, product development and marketing strategies
- Monitor retail and CRM KPI performance to ensure quick departmental reactivity and strategic alignment
- Measure ROI and performance outcomes of campaigns, events, gifting initiatives and clienteling programs
- Periodically review the client database for completeness, accuracy and compliance with data protection regulations
- Review CRM reporting to ensure retail teams are properly documenting activities and client interactions
- Consolidate gifting orders and regional feedback for timely submission to headquarters
- Maintain inventory and strategic allocation of client gifts across retail locations
- Support the organization of regional meetings, events and client experiences as required
- Provide analytics to inform the creation of timely and targeted retail incentive programs
- Perform post-incentive analysis to assess impact and optimize future initiatives
- Maintain up-to-date tracking, processing and management of CRM and hospitality event budgets
- Ensure all CRM and hospitality event expenses are properly tracked and processed in a timely manner
- Act as a sales and CRM insights resource to support regional strategic initiatives
- Provide CRM analysis and insights to support product development initiatives
- Deliver client insights to inform marketing communications and event strategies
Qualifications
- Minimum 5 years of professional experience in sales analysis, data analysis or related analytical roles
- Advanced proficiency in Power BI, Excel and PowerPoint
- Demonstrable knowledge of CRM systems such as SAP CRM, Salesforce or Microsoft Dynamics
- Strong analytical mindset with ability to extract and interpret complex data sets
- Proven ability to translate data insights into compelling business narratives
- Deep understanding of Caribbean and Latin American market dynamics, consumer behaviors and retail landscapes
- Excellent cross-functional collaboration and team-oriented approach
- Strong ethical foundation and demonstrated alignment with luxury industry values
- Exceptional relationship building and stakeholder management skills
- Fluency in English, Spanish and/or Portuguese (preferred)
Skills
Experience
Minimum 5 years of professional experience in sales analysis, data analysis, CRM management or related analytical functions within retail, luxury goods or fast-moving consumer goods environments.
Education
Not specified
Workplace
The successful candidate will be located in Miami, Florida, USA.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales & CRM Analytics Manager», «Retail Analytics Specialist», «CRM Performance Analyst», «Client Insights Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.