Bvlgari Retail Operations Specialist

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Improve boutique operational efficiency through optimized processes, tools and programs, collaborating with IT, Finance and Administration, Marketing, Security, Sales, Training, Logistics and HR.
• Recommend process improvements to Central Retail Operations to address gaps, bottlenecks and store challenges.
• Map recurring back-office activities, clarify ownership, and simplify local routines and reporting to reduce friction and free up boutique time for client-facing work.
• Partner with Central Retail Operations to adapt, implement and execute retail projects, initiatives and operational guidelines locally, including the Bulgari Store Essential Book.
• Visit stores regularly to assess needs, improve teamwork, resolve operational issues, implement action plans, and ensure procedures are established and followed.
• Support the introduction of in-store tools, technologies and processes, including SM Dashboard and in-store applications, coordinating adoption, engagement, user feedback and stakeholder collaboration.
• Work with local and Central IT teams to gather and prioritize boutique requirements, troubleshoot recurring issues, support testing and enhancements, and track feedback through resolution.
• Liaise between Store Managers and local or central departments, supporting smooth communication, timely follow-up and effective information sharing.
• Support the local retail structure with network development analysis and reporting.
• Support store openings and renovation projects by managing operational activities with relevant departments.
• Coordinate operational readiness for store openings and renovations, including systems, procedures, inventory, packaging, security and cross-functional requirements, and follow up through stabilization.
• Partner with Inventory Control to strengthen inventory management, stock visibility, cycle-count discipline and discrepancy reduction across the retail network.

Skills

Experience

Minimum 5 years

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.