Bvlgari Retail Director

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Lead the management and performance of the Bvlgari boutique network across France and Monaco, ensuring commercial and profitability targets, an exceptional client experience, and network development.
• Define and implement the retail strategy to achieve sales and profitability targets for the region.
• Assess markets, competition, locations, rents or commissions, and customer traffic to identify growth opportunities.
• Manage boutique openings, closures, and network changes in line with commercial strategy and Bvlgari guidelines.
• Lead or support negotiations with department stores and landlords for retail locations.
• Work closely with Marketing, Operations, Merchandising, and Omnichannel teams to ensure 360-degree execution.
• Recruit, lead, and develop a high-performing, engaged team of Store Managers and Deputies, aligned with Maison standards; provide encouraging, demanding, and positive management, and propose corrective actions where needed.
• Set, monitor, and challenge Store Managers on key store indicators, including sales, mystery shopping, store and service KPIs, and CRM programs.
• Work with Training teams to define training plans covering the brand, collections, and selling techniques, and determine implementation priorities and schedules.
• Foster a culture of excellence, collaboration, and engagement across teams.
• Manage each boutique’s P&L.
• Optimize costs through supplier and contract management and negotiations in coordination with retail operations.
• Monitor and ensure network operational efficiency with Operations and Security, including procedural compliance, health and safety, and store operations.
• Provide regular performance reports and recommendations for improvement to the Country Managing Director.
• Ensure an excellent level of client service across all boutiques in the region.
• Develop privileged relationships with key clients to strengthen brand awareness and loyalty.
• Develop and lead the region’s VIC (Very Important Client) strategy to enhance the Maison’s image.
• Work closely with local Merchandising and Visual Merchandising teams to define a product assortment that supports sales targets while respecting central guidelines.
• Ensure Store Managers maintain consistently high visual merchandising standards in coordination with central and local teams.
• Actively contribute to in-store marketing plans for the network in close collaboration with Marketing teams.

Qualifications

• Confirmed experience in multi-store retail management in luxury, ideally in jewellery and watchmaking.
• Strong business acumen, including sales, P&L management, and KPI analysis.
• Proven leadership and the ability to unite, coach, and develop management teams across multiple boutiques.
• Strong customer focus and sensitivity to brand image, with high standards for service excellence.
• Excellent cross-functional collaboration skills, including with Merchandising, Marketing, and Human Resources teams.
• Excellent English is essential; Italian is a plus.

Skills

Experience

At least 10 years; the profile also specifies 8–10 years or more of confirmed multi-store luxury retail management experience.

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.