Bvlgari PCM Coordinator

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Provide full operational support from client request through delivery, including payment processing, GR confirmation, and product accuracy verification
• Coordinate High Jewelry event logistics, on-site support, and post-event follow-up across domestic and international activations
• Manage comprehensive travel itineraries and arrangements for VIP clients, including booking, bios, RSVPs, dietary requirements, and documentation
• Execute store transfers, shipments, and logistics coordination while overseeing repair timelines and delivery accuracy
• Develop and maintain digital client pipelines, KPI trackers, sales progress dashboards, and deadline management systems
• Liaise with High End product teams to create monthly client-facing lookbooks tailored to individual client outreach strategies
• Support CRM-driven PCM initiatives and client journey mapping to enhance personalization and relationship depth
• Prepare comprehensive client assortments, presentations, and lookbooks, and manage VIP gifting for birthdays, anniversaries, and special occasions
• Maintain discretion and deliver Bulgari-level hospitality while managing UHNW client sensitivities and expectations
• Coordinate internally with High End, Alta Gamma, CRM, Events, Merchandising, Back-of-House, Logistics, After-Sales, Boutiques, and Corporate Partners to accelerate timelines and resolve operational challenges

Qualifications

• Minimum 3 years of experience supporting executives in luxury retail, hospitality, fashion, or High Jewelry environments
• Exceptional written and verbal communication skills with demonstrated ability to engage thoughtfully with ultra-high-net-worth clients
• Advanced proficiency in Excel, PowerPoint, and Google Suite
• Demonstrated emotional intelligence, discretion, and proactive problem-solving in high-pressure luxury settings
• Strong organizational ability and composure under demanding, constantly shifting priorities
• Proven track record of meticulous follow-through and anticipatory support

Skills

Experience

Minimum 3 years supporting executives in luxury, retail, hospitality, fashion, or High Jewelry environments, demonstrating proficiency in fast-paced, client-centric settings with exposure to ultra-high-net-worth clientele.

Workplace

Compensation

The base compensation for this position ranges from USD 35 to USD 40 per hour.

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.